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I cannot open, update or uninstall Firefox

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: jmcarlino

jmcarlino
jmcarlino
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I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

選ばれた解決策

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

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すべての返信 (2)

Jack
Jack
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選ばれた解決策

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

jmcarlino
jmcarlino 質問者
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The problem has been solved. The message I was getting was that Firefox was opened and must be closed before unintall could be completed. When I couldn't find where Firefox was opened I just completely shut down my computer and restarted, then was able to uninstall Firefox. Plan now to reinstall the new version. Thanks for your inquiry.