当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

windows 7 update keeps asking to update from version 11 to version 10.0.2

more options

I am running windows 7 64-bit, and updated to firefox 11. Now, windows update constantly appears and says I need to update to Mozilla Firefox (en-US) 10.0.2 32-bit. Obviously that is not correct. But I used the update anyway, and now every time I open Firefox, the window appears in the browser saying I am not running the current version. So there is a vicious cycle. Any suggestions? I have also tried installing the beta 12 version, but the windows update still appears.

I am running windows 7 64-bit, and updated to firefox 11. Now, windows update constantly appears and says I need to update to Mozilla Firefox (en-US) 10.0.2 32-bit. Obviously that is not correct. But I used the update anyway, and now every time I open Firefox, the window appears in the browser saying I am not running the current version. So there is a vicious cycle. Any suggestions? I have also tried installing the beta 12 version, but the windows update still appears.

選ばれた解決策

I would suggest installing a new profile. Go to http://getfirefox.com and download it. Once that is done run the installer once you get to a point where is says standard or custom select custom and hit next and then change the destination folder to somewhere else and then you now have a fresh version of firefox that shouldn't give you any issues.

この回答をすべて読む 👍 0

すべての返信 (6)

more options

選ばれた解決策

I would suggest installing a new profile. Go to http://getfirefox.com and download it. Once that is done run the installer once you get to a point where is says standard or custom select custom and hit next and then change the destination folder to somewhere else and then you now have a fresh version of firefox that shouldn't give you any issues.

more options

I am not sure why Windows is telling you to update Firefox, or are the messages being generated elsewhere, maybe a screenshot would help.

If it helps I can confirm that Fiferox 11 is the current Release version, but you appear to be aware of that already.

I note from the system info aside listed modified preferences include

browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0

I am assuming the above are correct but am using Linux myself at the moment.

more options

John99, those prefs are correct.

more options

Firefox nightly now allows you to create anew profile with a few mouse clicks. In the current release version Firefox 11 it is slightly more complicated but there is no need to install a fresh version of Firefox, instead follow these instructions

If you decide to go for a clean install of Firefox note it is the program files that are deleted not the profile (or you will destroy bookmarks and passwords)

more options

Thanks for the suggestions, all. Lucky, the PC is newer so I was not too worried about saving profiles. I did try a clean reinstall w/deletion of all preferences, but this did not work either. Using a custom install changing the directory was the only thing that worked. Wish I knew the underlying cause, but problem solved. Thanks.

more options

Is this in a company environment? Microsoft's WSUS (update server software) can be extended to push out non-Microsoft software updates. I assume that's not used very often, but it could explain why Firefox appeared in a dialog that ordinarily only lists Microsoft products.