maybe related since the newer versions of firefox use hardware acceleration (your graphic card) to render web content - you might want to update the graphic driverson your system to the latest version provided by nvidia.

Can you attach a screenshot?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).

On any Windows system, yours may be missing a critical, needed system font, usually a font that's commonly seen or shared with web browsers as well as with the system.

If so, you will usually get the same exact symptoms that you have stated.

Joe

I have now downloaded the latest nvidia driver BUT is hasn't solved the problem. Today, the first "support" screen was normal, then the problem started again - screenshot attached. It's a nromal screen with MS IE!

The pages work perfectly in MS IE, so a mssing font is probably not the answer!

it might be a combination of a corrupted font and hardware acceleration in firefox. you can try turning off hardware acceleration in tools > options > advanced > general

also refer to this help article: https://support.mozilla.org/en-US/kb/Some%20text%20shows%20up%20bold%20af.... you could also try deleting and reinstalling the arial font.

Did you try to disable hardware acceleration?

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can do a font test to see if you can identify corrupted font(s).

• http://browserspy.dk/fonts-flash.php?detail=1

You can try different default fonts.

• Tools > Options > Content : Fonts & Colors > Advanced
• [ ] "Allow pages to choose their own fonts, instead of my selections above"

You can use this extension to see which fonts are used for selected text.

• fontinfo: https://addons.mozilla.org/firefox/addon/fontinfo/

1. hardware acceleration disabled - no effect 2. font test - all prefect ! (this page is however, corrupt and hardly readable) working on choosing own fonts and fonts used. The pages that are corrupted in Firefox can be read perfectly in IE, so patience is radiply dwindling. Firefox patently doen't work properly and I should not have to go through this arduous effort to make it work. I'll try one more time, then goodbye Firefox (it's a shame because I'm not a fan of MS)

Now installed the font test add-on - Firefox was restarted and this page is now perfect! 3 fonts used identified from @font-face - never heard of them and one has a weird long name. pppldiumwabbtxckgjqgijlwam - looks dodgy!

Posted the reply and now back to corrupted screen!

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

• Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

• Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to use Clear Recent History to clear the cache.

• https://support.mozilla.org/kb/Clear+Recent+History

removed everything - all cookies, all cache, all temp files, all history. Problem still remains

Can you improve things with this extension?

• Anti-Aliasing Tuner: https://addons.mozilla.org/firefox/addon/anti-aliasing-tuner/

You can do a font test to see if you can identify corrupted font(s).

• http://browserspy.dk/fonts-flash.php?detail=1

You can try different default fonts.

• Tools > Options > Content : Fonts & Colors > Advanced
• [ ] "Allow pages to choose their own fonts, instead of my selections above"

You can use this extension to see which fonts are used for selected text.

• fontinfo: https://addons.mozilla.org/firefox/addon/fontinfo/

I downloaded all fonts again, set the default, and it worked. Might help.