当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

unable to get to setting area in Netflix to upgrade blu-ray access

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 10 回表示
  • 最後の返信者: techeditor

techeditor
techeditor
more options

I'm running Firefox 12. I subscribe to Netflix and can get into netflix.com and my account, and I can use Firefox to add DVDs to my queue and change settings in Netflix. But now I want to upgrade from DVD to blu-ray but can't.

In Netflix settings, there's a link to do that online. When I use my computer at work with Internet Explorer, I know I can use this link because I've tried it, and it takes me to a screen to choose to add blu-ray access. Today I can't get to that screen on my home computer with Firefox.

I use the free version of avast antivirus software, which is pretty basic and has never prevented me from doing something like this.

I'm running Firefox 12. I subscribe to Netflix and can get into netflix.com and my account, and I can use Firefox to add DVDs to my queue and change settings in Netflix. But now I want to upgrade from DVD to blu-ray but can't. In Netflix settings, there's a link to do that online. When I use my computer at work with Internet Explorer, I know I can use this link because I've tried it, and it takes me to a screen to choose to add blu-ray access. Today I can't get to that screen on my home computer with Firefox. I use the free version of avast antivirus software, which is pretty basic and has never prevented me from doing something like this.

選ばれた解決策

hey techeditor, please also try the second step (clear all history for netflix) from the following article: Websites say cookies are blocked - Unblock them

この回答をすべて読む 👍 0

すべての返信 (4)

David Tenser
David Tenser
more options

I'm not using netflix so my help here will be limited. When at home, do you see the link in IE?

techeditor
techeditor 質問者
more options

First I need to be clear that I can see the link in both firefox and IE. The problem is that when I click that link in Firefox it just asks me to log in again. When I do it takes me nowhere but says the problem may be that I'm refusing to accept cookies. But my settings are to accept cookies.

Yes, on my home computer, this does work correctly in IE. So the problem is obviously with firefox.

Thanks

philipp
philipp
  • Moderator
more options

選ばれた解決策

hey techeditor, please also try the second step (clear all history for netflix) from the following article: Websites say cookies are blocked - Unblock them

techeditor
techeditor 質問者
more options

It worked! Thank you