Could you edit that URL to remove the period from the end? Otherwise it causes a weird server error.

The page uses Flash. There are some known compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

Edit: The above refers to the SoundSlides issue.

Regarding the news home page (http://news.wsu.edu/), I see that the first tab ("Alumni features") isn't populating as expected. That needs a closer look. This forum focuses on end-user support. You can find more web development help on the mozillaZine Web Development board. Separate forum, separate registration. Please note the tips in the Sticky Post at the top of the forum before posting.

The tabs load if I hover the Alumni features or one of the others.

I see that the page uses older 2008 and 2003 versions of some scripts and those may not be compatible with current Firefox versions.

It works ok for me but then I am not using Flash 11.3 on Windows.

I can see http://news.wsu.edu/ ok

When I try http://news.wsu.edu/pages/publications.asp?Action=Detail&PublicationID=32021&TypeID=1. I get a mainly blank page with an error message

Microsoft OLE DB Provider for SQL Server error '80040e07' 

Error converting data type char to int. 

/Includes/SiteIncludes.asp, line 30

Possibly the link is not quite correct. (trailing dot ?)

Selecting a "sound slide" does however work ok for me I get a slide show with very loud music.

• e.g. http://news.wsu.edu/pages/publications.asp?Action=Detail&Publi...
• screenshot attached

It appears it works for me. Possibly you have a problem because of Flash Player 11.3 use. You may find it works if you downgrade to FlashPlayer 11.2 or 10.3 There have been known issues with FlashPlayer on Windows Firefox systems. Developers from Flash & Firefox have been working on the problem, but despite new updates to both FlashPlayer and Firefox in recent days, problems may still be occurring.

Note also there is a related but separate problem on some systems with RealPlayer. If you have Real Player installed please say so, and especially mention if that includes video download or recording options.

The current standard response to the Flash Player 11.3 (Windows Firefoz) problem is as follows, (but advice may change over the next few days):

 Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin. 

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

Please tell us if this helped!

This is the sort of thing that your own IT department may well be able to help offer advice on, and if it is the problem I suspect, then it is likely to impact on many site users.

They may also be interested in the possibility of deploying Firefox ESR for themselves and students.

• The IT department may ask in the Enterprise Working Group Mailing List:
  • https://mail.mozilla.org/listinfo/enterprise
• more info at http://www.mozilla.org/en-US/firefox/organizations/

Thank you, John! You hit the nail on the head, it was Adobe Flash 11.3. I uninstalled it and went back to version 10.3, and all the SoundSlide files work great again.

Thanking you for your time and insights. Greatly appreciated.

Thanking you for the link to get web developer help. I'll see if they can help us with the tab problem.