Hi et2ausie, <br/>You may be having problems due to use of the latest FlashPlayer 11.3 You may need to downgrade to FlashPlayer 11.2 or 10.3 * see [[flash 11.3 crashes]] and the articles linked from that. Read that article, consider downgrading, and post back with how you get on. John ------------------- <u>RealPlayer</u><br/> Problems may also occur if RealPlayer is in use, in which case as a first step upgrade to the most recent RealPlayer software, a release in the last few days may solve the problem. (Anyone with FlashPlayer problems, currently it is helpful if you state whether you have any RealPlayer software installed) -------- <u> Background info & Protected Mode</u><br/> Flash 11.3 on Windows (> XP) Firefox problems involve a new security feature: protected mode techie articles are * http://forums.adobe.com/thread/1018071?tstart=0 * http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html It may also be worth noting that * some Flash installers enable protected mode some do not, so which link you use is important * you will probably need to use adobe's uninstaller before downgrading Developers from Flash & Firefox have been working on the problems for a number of days. Articles and advice may be updated as the situation changes.