当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox won't install after downloading.

  • 3 件の返信
  • 46 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

I recently was having troubles with Firefox, I was running Firefox Beta 18 - it started saying it could not update. So after repeat failed attempts, I figured I'd uninstall it and re-install a fresh version. It will download, I can find the file folder, but even when I try to run it as an administrator it won't open the installer. I downloaded three different versions, all do the same. I'm currently running Windows 8 and have had Firefox for over two years on Windows 7. When I upgraded to Windows 8 it transferred seamlessly with no problems. I'd like to be able to use Firefox again.

I recently was having troubles with Firefox, I was running Firefox Beta 18 - it started saying it could not update. So after repeat failed attempts, I figured I'd uninstall it and re-install a fresh version. It will download, I can find the file folder, but even when I try to run it as an administrator it won't open the installer. I downloaded three different versions, all do the same. I'm currently running Windows 8 and have had Firefox for over two years on Windows 7. When I upgraded to Windows 8 it transferred seamlessly with no problems. I'd like to be able to use Firefox again.

すべての返信 (3)

more options

You can try booting the computer in Safe Mode with Network Support. This can be done by opening msconfig.

  1. Enter Desktop mode by pressing Windows Logo + D
  2. Windows Logo + R
  3. Type msconfig and press Enter
  4. Click on the Boot tab and choose Safe Mode with Network
  5. Click Apply/OK

Then restart your computer and it should automatically enter Safe Mode with Network Support. From there, find your installer and try running it again. When it's done, make sure to go back to msconfig and uncheck Safe Mode.

Finally, restart the computer.

Hope this helps!

more options

Hi, I keep getting the message that firefox needs to reboot to install updates. I have rebooted 10 times now. it won't open, install or delete using the remove programs. Please help.

more options

この投稿は cor-el により に変更されました