当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Flash videos e.g. you tube cause firefox to freeze and pc to crash with BSoD

  • 2 件の返信
  • 4 人がこの問題に困っています
  • 15 回表示
  • 最後の返信者: cor-el

more options

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

すべての返信 (2)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Does it say on the BSOD which file or application is causing the crash?

You can check the event viewer log for more details.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.