Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox R 18.0 will display my Google Contacts but when I click on a contact, I can't open it. I'm unable to click and open any component of Contacts.

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: thirteen

more options

I'm using Firefox 18.0 and Windows 7. Google Contacts loads my contacts, however, I'm unable to open and edit any individual contacts. Similarly, when I click on the Groups, More, try to go to the next page of contacts, change my settings (gear icon) or change what group I'm viewing, nothing happens. I am able to scroll through the page of contacts displayed, it works when I click on the "all or none" icon next to the group icon and works when I click on New Group and Import Contacts on the lower left of the screen. I have cleared the Cached Web Content and deleted relevant cookies. When opening Google Contacts on this computer in Internet Explorer or on my other computers using Firefox R 18.0 it works fine. Any suggestions are really appreciated.

I'm using Firefox 18.0 and Windows 7. Google Contacts loads my contacts, however, I'm unable to open and edit any individual contacts. Similarly, when I click on the Groups, More, try to go to the next page of contacts, change my settings (gear icon) or change what group I'm viewing, nothing happens. I am able to scroll through the page of contacts displayed, it works when I click on the "all or none" icon next to the group icon and works when I click on New Group and Import Contacts on the lower left of the screen. I have cleared the Cached Web Content and deleted relevant cookies. When opening Google Contacts on this computer in Internet Explorer or on my other computers using Firefox R 18.0 it works fine. Any suggestions are really appreciated.

選ばれた解決策

Thanks!

I ran through the procedures outlined and found the extension "Yontoo Runtime" that interfered with my Google Contacts. Interestingly, this had been installed on my computer in May but it was only this week that there was a problem (which is coincidental to upgrading to Firefox R 18.0). I disabled the extension and removed the Yontoo program which some sites suggest is malware. I'm at a loss to explain how it was installed on my computer.

この回答をすべて読む 👍 0

すべての返信 (2)

more options
more options

選ばれた解決策

Thanks!

I ran through the procedures outlined and found the extension "Yontoo Runtime" that interfered with my Google Contacts. Interestingly, this had been installed on my computer in May but it was only this week that there was a problem (which is coincidental to upgrading to Firefox R 18.0). I disabled the extension and removed the Yontoo program which some sites suggest is malware. I'm at a loss to explain how it was installed on my computer.