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Can't stop browser from crashing

  • 6 件の返信
  • 1 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: cor-el

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Hello all, I've been using Google chrome for quite some time, but lately it's been crashing all of a sudden, and the crash reports weren't helping me at all, so I switched to firefox. Unfortunately, firefox is crashing as well, about every 10 minutes or so. I sent in a report and this is one of the ids I got recently. Could someone help me out? Thanks!

ID: bp-a61321da-1672-424e-906a-d4e2f2130127

Hello all, I've been using Google chrome for quite some time, but lately it's been crashing all of a sudden, and the crash reports weren't helping me at all, so I switched to firefox. Unfortunately, firefox is crashing as well, about every 10 minutes or so. I sent in a report and this is one of the ids I got recently. Could someone help me out? Thanks! ID: bp-a61321da-1672-424e-906a-d4e2f2130127

すべての返信 (6)

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https://crash-stats.mozilla.com/report/index/a61321da-1672-424e-906a-d4e2f2130127


Looks like that crash was probably caused by a McAfee driver filter - icf.dll .
https://bugzilla.mozilla.org/show_bug.cgi?id=726114

IMO, of you have the same type of crash with both Chrome and with Firefox, you may have a hardware issue. The first thing you should do is use Memtest to test your RAM.
http://www.memtest.org/

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Maybe do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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It appears all of my crashes have had to do with the McAfee driver filter. What should I do to fix it?

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You will have to disable McAfee Family Protection if that component makes Firefox crash.
You can check out the McAfee support forum for help.

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I already turned it off, as it makes my computer a little slow. Should removing it completely be advised?

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If you do not want to use this program then you can uninstall it.