当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Mozilla keeps crashing even in safe mode

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: cor-el

GebelG
GebelG
more options

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518


I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518 I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

すべての返信 (2)

Andrew
Andrew
  • Moderator
more options

The crashes are from version 9. We are currently on version 21. Please go to getfirefox.com to get the latest version in order to assist you better.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

See: