当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Downloads and scroll aren't appearing

  • 5 件の返信
  • 4 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Mount3E

more options

When I click the downloads button in the top right hand corner of the screen, the downloads box does not appear. However, moving my cursor over where it should be changes the cursor, and clicking opens a recently downloaded document - it's like it's invisible. Opening the downloads managed via the menu still works.

Also, clicking the scroll wheel on my mouse doesn't change the cursor to the small arrow which allows you to scroll around a point - but moving the mouse does scroll the page. Again, as if the graphic is invisible.

I noticed this yesterday, but can't think of anything on my computer that I changed.

I've tried disabling all add-ons, and resetting firefox as per the troubleshooting recommendation, but it didn't work.

It's a minor annoyance, but could anyone help?

Thanks!

Also, the "automatically add" troubleshooting button on this 'Ask a Question' page doesn't seem to display anything - possibly the same problem?

When I click the downloads button in the top right hand corner of the screen, the downloads box does not appear. However, moving my cursor over where it should be changes the cursor, and clicking opens a recently downloaded document - it's like it's invisible. Opening the downloads managed via the menu still works. Also, clicking the scroll wheel on my mouse doesn't change the cursor to the small arrow which allows you to scroll around a point - but moving the mouse does scroll the page. Again, as if the graphic is invisible. I noticed this yesterday, but can't think of anything on my computer that I changed. I've tried disabling all add-ons, and resetting firefox as per the troubleshooting recommendation, but it didn't work. It's a minor annoyance, but could anyone help? Thanks! Also, the "automatically add" troubleshooting button on this 'Ask a Question' page doesn't seem to display anything - possibly the same problem?

選ばれた解決策

Try to disable hardware acceleration in Firefox.

Did you actually delete the localstore.rdf file?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
この回答をすべて読む 👍 1

すべての返信 (5)

more options

troubleshoot your localstore.rdf file

more options

Nope, didn't work.

more options

選ばれた解決策

Try to disable hardware acceleration in Firefox.

Did you actually delete the localstore.rdf file?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
more options

I have this problem too, disabling hardware acceleration didn't help.

EDIT: Ok well weirdly, I just restarted Firefox in safe mode (no reset) and the download/scroll things were working. Then I closed safe mode and started up normally, and now they are working too!

EDIT: Ok I was wrong, disabling hardware acceleration fixed it.

この投稿は TrafficCone により に変更されました

more options

Disabling hardware acceleration worked!

Any idea why?