In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Are you using a bookmark to reach these pages?

If you do then try to navigate from its home page to that page instead of using the bookmark.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

See also:

• Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"

The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.

• https://support.mozilla.org/kb/settings-network-updates-and-encryption#w_general-tab

• http://kb.mozillazine.org/accessibility.blockautorefresh
• http://kb.mozillazine.org/Accessibility_features_of_Firefox

Troubleshooting Info Part 1 of 4

Application Basics

Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions

Name: About config button Version: 1.0 Enabled: true ID: aboutconfigbutton@firefox

Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: BetterPrivacy Version: 1.68 Enabled: true ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: Clearly Version: 9.3369.854.431 Enabled: true ID: readable@evernote.com

Name: Cookie Controller Version: 2.9 Enabled: true ID: {ac2cfa60-bc96-11e0-962b-0800200c9a66}

Name: Disconnect Version: 2.0.0 Enabled: true ID: 2.0@disconnect.me

Name: Download YouTube Videos as MP4 Version: 1.7.13 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: DownThemAll! Version: 2.0.16 Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Fasterfox Lite Version: 3.9.9Lite Enabled: true ID: FasterFox_Lite@BigRedBrent

Name: FastestFox Version: 5.1.9 Enabled: true ID: smarterwiki@wikiatic.com

Name: FEBE Version: 7.3.0.1 Enabled: true ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: Freemake Video Converter Plugin Version: 1.0.0 Enabled: true ID: fmconverter@gmail.com

Name: Ghostery Version: 5.0.6 Enabled: true ID: firefox@ghostery.com

Name: Google Analytics Opt-out Browser Add-on Version: 0.9.6 Enabled: true ID: {6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}

Name: GoogleEnhancer Version: 1.93 Enabled: true ID: {21e48e29-f574-4619-b65d-0f00eea92e5b}

Name: HTTPS Finder Version: 0.85 Enabled: true ID: {6bdc61ae-7b80-44a3-9476-e1d121ec2238}

Name: HTTPS-Everywhere Version: 4.0development.13 Enabled: true ID: https-everywhere@eff.org

Name: IE Tab 2 (FF 3.6+) Version: 4.12.22.2 Enabled: true ID: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

Name: Lazarus: Form Recovery Version: 2.3 Enabled: true ID: lazarus@interclue.com

Name: Menu Editor Version: 1.2.7 Enabled: true ID: {EDA7B1D7-F793-4e03-B074-E6F303317FB0}

Name: Morning Coffee Version: 1.35 Enabled: true ID: morningCoffee@shaneliesegang

Name: New Old Menu Version: 1.0.0.4 Enabled: true ID: newoldmenu@rsjtdrjgfuzkfg.com

Name: NoScript Version: 2.6.8.5rc1 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: NoSquint Version: 2.1.9 Enabled: true ID: nosquint@urandom.ca

Name: Organize Status Bar Version: 0.6.5 Enabled: true ID: {35106bca-6c78-48c7-ac28-56df30b51d2c}

Name: Print Edit Version: 10.2 Enabled: true ID: printedit@DW-dev

Name: Push to Kindle Version: 1.5 Enabled: true ID: jid0-GokC6R49cBZciOKniufAR4QKFWc@jetpack

Name: Restartless Restart Version: 9 Enabled: true ID: restartless.restart@erikvold.com

Name: RoboForm Toolbar for Firefox Version: 7.9.1.1 Enabled: true ID: {22119944-ED35-4ab1-910B-E619EA06A115}

Name: Save File to Version: 2.5.1 Enabled: true ID: savefileto@mozdev.org

Name: Session Manager Version: 0.8.0.8 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Shorten URL (bit.ly) Version: 0.94 Enabled: true ID: {a1109c2a-1187-4027-901d-13097b755625}

Name: Side Tabs Version: 1.0 Enabled: true ID: jid0-AjzBVlpzVAaBqxcar9QDqMWWAVQ@jetpack

Name: Siphon - Sync Add-ons Version: 0.9.8 Enabled: true ID: siphon@siphon.ian-halpern.com

Name: SPDY indicator Version: 2.1 Enabled: true ID: spdyindicator@chengsun.github.com

Troubleshooting Info Part 2 of 4

Name: Tab Mix Plus Version: 0.4.1.2.02 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}

Name: The Camelizer - Amazon Price Tracker Version: 2.3.1 Enabled: true ID: izer@camelcamelcamel.com

Name: Web2PDF converter Version: 1.12 Enabled: true ID: {e8f509f0-b677-11de-8a39-0800200c9a66}

Name: WOT Version: 20131030 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: Xmarks Version: 4.2.1 Enabled: true ID: foxmarks@kei.com

Name: Check4Change Version: 1.9.3 Enabled: false ID: check4change-owner@mozdev.org

Name: FireFTP Version: 2.0.16 Enabled: false ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: FloatNotes Version: 0.8.2 Enabled: false ID: floatnotes@felix-kling.de

Name: Internote Version: 3.0.2 Enabled: false ID: {e3631030-7c02-11da-a72b-0800200c9a66}

Name: Priv3 Version: 0.2 Enabled: false ID: priv3@icsi.berkeley.edu

Name: RetailMeNot Version: 2.4 Enabled: false ID: enquiries@retailmenot.com

Name: ShareMeNot Version: 2.3 Enabled: false ID: sharemenot@franziroesner.com

Name: Tranquility Version: 1.1.2 Enabled: false ID: tranquility@ushnisha.com

Name: Virtual Account Numbers for Firefox Version: 3.8.0.10 Enabled: false ID: citius@orbiscom

Name: Wired-Marker Version: 4.0.11120600 Enabled: false ID: {e36db930-f18d-4449-b45f-e286cfb9e03a}

Name: Zemanta Version: 1.0.1 Enabled: false ID: firefox@zemanta.com

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 76800 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size_cached_value: 1048576 browser.fixup.alternate.enabled: false browser.history_expire_days.mirror: 14 browser.history_expire_days_min: 30 browser.places.importBookmarksHTML: false browser.places.importDefaults: false browser.places.leftPaneFolderId: -1 browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 4 browser.places.updateRecentTagsUri: false browser.privatebrowsing.dont_prompt_on_enter: true browser.search.useDBForOrder: true browser.sessionstore.max_tabs_undo: 35 browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/?shva% browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 browser.tabs.animate: false browser.tabs.insertRelatedAfterCurrent: false browser.tabs.onTop: false browser.tabs.tabMinWidth: 93 browser.tabs.warnOnClose: false browser.zoom.siteSpecific: false dom.ipc.plugins.enabled.npietab2.dll: false dom.max_chrome_script_run_time: 60 dom.max_script_run_time: 60 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.checkCompatibility: false extensions.checkCompatibility.3.5: true extensions.lastAppVersion: 25.0 font.internaluseonly.changed: true general.useragent.extra.betterprivacy: general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729) gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://www.google.com/search?sourceid=navclient&hl=en&q= layers.acceleration.disabled: true media.windows-media-foundation.enabled: false network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 3 network.cookie.prefsMigrated: true network.dnsCacheEntries: 512 network.dnsCacheExpiration: 3600 network.http.max-connections: 40 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 12 network.http.pipelining: true network.http.pipelining.maxrequests: 6 network.http.pipelining.ssl: true network.http.proxy.pipelining: true places.database.lastMaintenance: 1383666987 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1304980957 plugin.disable_full_page_plugin_for_types: application/vnd.fdf,application/vnd.adobe.xfdf,application/pdf plugin.importedState: true plugin.state.npfoxitreaderplugin: 0 plugin.state.npinstal: 0 plugin.state.npwlpg: 0 print.print_printer: Brother MFC-7820N (Draft) print.printer_Brother_HL-5040_(draft).print_bgcolor: false print.printer_Brother_HL-5040_(draft).print_bgimages: false print.printer_Brother_HL-5040_(draft).print_command: print.printer_Brother_HL-5040_(draft).print_downloadfonts: true print.printer_Brother_HL-5040_(draft).print_evenpages: true print.printer_Brother_HL-5040_(draft).print_footercenter: print.printer_Brother_HL-5040_(draft).print_footerleft: &PT print.printer_Brother_HL-5040_(draft).print_footerright: &D print.printer_Brother_HL-5040_(draft).print_headercenter: print.printer_Brother_HL-5040_(draft).print_headerleft: &T print.printer_Brother_HL-5040_(draft).print_headerright: &U print.printer_Brother_HL-5040_(draft).print_in_color: true print.printer_Brother_HL-5040_(draft).print_margin_bottom: 0.5 print.printer_Brother_HL-5040_(draft).print_margin_left: 0.5 print.printer_Brother_HL-5040_(draft).print_margin_right: 0.5 print.printer_Brother_HL-5040_(draft).print_margin_top: 0.5 print.printer_Brother_HL-5040_(draft).print_oddpages: true print.printer_Brother_HL-5040_(draft).print_orientation: 0 print.printer_Brother_HL-5040_(draft).print_pagedelay: 500 print.printer_Brother_HL-5040_(draft).print_paper_data: 1 print.printer_Brother_HL-5040_(draft).print_paper_height: 11.00 print.printer_Brother_HL-5040_(draft).print_paper_size: 976820224 print.printer_Brother_HL-5040_(draft).print_paper_size_type: 0 print.printer_Brother_HL-5040_(draft).print_paper_size_unit: 0 print.printer_Brother_HL-5040_(draft).print_paper_width: 8.50 print.printer_Brother_HL-5040_(draft).print_printer: Brother HL-5040 (draft) print.printer_Brother_HL-5040_(draft).print_reversed: false print.printer_Brother_HL-5040_(draft).print_scaling: 1.00 print.printer_Brother_HL-5040_(draft).print_shrink_to_fit: false print.printer_Brother_HL-5040_(draft).print_to_file: false print.printer_Brother_HL-5040_(high_quality).print_bgcolor: false print.printer_Brother_HL-5040_(high_quality).print_bgimages: false print.printer_Brother_HL-5040_(high_quality).print_command: print.printer_Brother_HL-5040_(high_quality).print_downloadfonts: true print.printer_Brother_HL-5040_(high_quality).print_evenpages: true print.printer_Brother_HL-5040_(high_quality).print_footercenter: print.printer_Brother_HL-5040_(high_quality).print_footerleft: &PT print.printer_Brother_HL-5040_(high_quality).print_footerright: &D print.printer_Brother_HL-5040_(high_quality).print_headercenter: print.printer_Brother_HL-5040_(high_quality).print_headerleft: &T print.printer_Brother_HL-5040_(high_quality).print_headerright: &U print.printer_Brother_HL-5040_(high_quality).print_in_color: true print.printer_Brother_HL-5040_(high_quality).print_margin_bottom: 0.5 print.printer_Brother_HL-5040_(high_quality).print_margin_left: 0.5 print.printer_Brother_HL-5040_(high_quality).print_margin_right: 0.5 print.printer_Brother_HL-5040_(high_quality).print_margin_top: 0.5 print.printer_Brother_HL-5040_(high_quality).print_oddpages: true print.printer_Brother_HL-5040_(high_quality).print_orientation: 0 print.printer_Brother_HL-5040_(high_quality).print_pagedelay: 500 print.printer_Brother_HL-5040_(high_quality).print_paper_data: 1 print.printer_Brother_HL-5040_(high_quality).print_paper_height: 11.00 print.printer_Brother_HL-5040_(high_quality).print_paper_size: 976820224 print.printer_Brother_HL-5040_(high_quality).print_paper_size_type: 0 print.printer_Brother_HL-5040_(high_quality).print_paper_size_unit: 0 print.printer_Brother_HL-5040_(high_quality).print_paper_width: 8.50 print.printer_Brother_HL-5040_(high_quality).print_printer: Brother HL-5040 (high quality) print.printer_Brother_HL-5040_(high_quality).print_reversed: false print.printer_Brother_HL-5040_(high_quality).print_scaling: 1.00 print.printer_Brother_HL-5040_(high_quality).print_shrink_to_fit: false print.printer_Brother_HL-5040_(high_quality).print_to_file: false

Troubleshooting Info Part 3 of 5

print.printer_Brother_MFC-7820N_(Draft).print_bgcolor: false print.printer_Brother_MFC-7820N_(Draft).print_bgimages: false print.printer_Brother_MFC-7820N_(Draft).print_colorspace: print.printer_Brother_MFC-7820N_(Draft).print_command: print.printer_Brother_MFC-7820N_(Draft).print_downloadfonts: true print.printer_Brother_MFC-7820N_(Draft).print_duplex: -885956590 print.printer_Brother_MFC-7820N_(Draft).print_edge_bottom: 0 print.printer_Brother_MFC-7820N_(Draft).print_edge_left: 0 print.printer_Brother_MFC-7820N_(Draft).print_edge_right: 0 print.printer_Brother_MFC-7820N_(Draft).print_edge_top: 0 print.printer_Brother_MFC-7820N_(Draft).print_evenpages: true print.printer_Brother_MFC-7820N_(Draft).print_footercenter: print.printer_Brother_MFC-7820N_(Draft).print_footerleft: &PT print.printer_Brother_MFC-7820N_(Draft).print_footerright: &U print.printer_Brother_MFC-7820N_(Draft).print_headercenter: print.printer_Brother_MFC-7820N_(Draft).print_headerleft: &T print.printer_Brother_MFC-7820N_(Draft).print_headerright: &D print.printer_Brother_MFC-7820N_(Draft).print_in_color: true print.printer_Brother_MFC-7820N_(Draft).print_margin_bottom: 0.300000011920929 print.printer_Brother_MFC-7820N_(Draft).print_margin_left: 0.300000011920929 print.printer_Brother_MFC-7820N_(Draft).print_margin_right: 0.300000011920929 print.printer_Brother_MFC-7820N_(Draft).print_margin_top: 0.300000011920929 print.printer_Brother_MFC-7820N_(Draft).print_oddpages: true print.printer_Brother_MFC-7820N_(Draft).print_orientation: 0 print.printer_Brother_MFC-7820N_(Draft).print_page_delay: 50 print.printer_Brother_MFC-7820N_(Draft).print_pagedelay: 500 print.printer_Brother_MFC-7820N_(Draft).print_paper_data: 1 print.printer_Brother_MFC-7820N_(Draft).print_paper_height: 11.00 print.printer_Brother_MFC-7820N_(Draft).print_paper_name: print.printer_Brother_MFC-7820N_(Draft).print_paper_size: 7733364 print.printer_Brother_MFC-7820N_(Draft).print_paper_size_type: 0 print.printer_Brother_MFC-7820N_(Draft).print_paper_size_unit: 0 print.printer_Brother_MFC-7820N_(Draft).print_paper_width: 8.50 print.printer_Brother_MFC-7820N_(Draft).print_plex_name: print.printer_Brother_MFC-7820N_(Draft).print_resolution: 251624416 print.printer_Brother_MFC-7820N_(Draft).print_resolution_name: print.printer_Brother_MFC-7820N_(Draft).print_reversed: false print.printer_Brother_MFC-7820N_(Draft).print_scaling: 0.80 print.printer_Brother_MFC-7820N_(Draft).print_shrink_to_fit: false print.printer_Brother_MFC-7820N_(Draft).print_to_file: false print.printer_Brother_MFC-7820N_(Draft).print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7820N_(Draft).print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7820N_(Draft).print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7820N_(Draft).print_unwriteable_margin_top: 0 print.printer_Brother_MFC-7820N_(Quality).print_bgcolor: false print.printer_Brother_MFC-7820N_(Quality).print_bgimages: false print.printer_Brother_MFC-7820N_(Quality).print_colorspace: print.printer_Brother_MFC-7820N_(Quality).print_command: print.printer_Brother_MFC-7820N_(Quality).print_downloadfonts: true print.printer_Brother_MFC-7820N_(Quality).print_duplex: -885956590 print.printer_Brother_MFC-7820N_(Quality).print_edge_bottom: 0 print.printer_Brother_MFC-7820N_(Quality).print_edge_left: 0 print.printer_Brother_MFC-7820N_(Quality).print_edge_right: 0 print.printer_Brother_MFC-7820N_(Quality).print_edge_top: 0 print.printer_Brother_MFC-7820N_(Quality).print_evenpages: true print.printer_Brother_MFC-7820N_(Quality).print_footercenter: print.printer_Brother_MFC-7820N_(Quality).print_footerleft: &PT print.printer_Brother_MFC-7820N_(Quality).print_footerright: &U print.printer_Brother_MFC-7820N_(Quality).print_headercenter: print.printer_Brother_MFC-7820N_(Quality).print_headerleft: &T print.printer_Brother_MFC-7820N_(Quality).print_headerright: &D print.printer_Brother_MFC-7820N_(Quality).print_in_color: true print.printer_Brother_MFC-7820N_(Quality).print_margin_bottom: 0.300000011920929 print.printer_Brother_MFC-7820N_(Quality).print_margin_left: 0.300000011920929 print.printer_Brother_MFC-7820N_(Quality).print_margin_right: 0.300000011920929 print.printer_Brother_MFC-7820N_(Quality).print_margin_top: 0.300000011920929 print.printer_Brother_MFC-7820N_(Quality).print_oddpages: true print.printer_Brother_MFC-7820N_(Quality).print_orientation: 0 print.printer_Brother_MFC-7820N_(Quality).print_page_delay: 50 print.printer_Brother_MFC-7820N_(Quality).print_pagedelay: 500 print.printer_Brother_MFC-7820N_(Quality).print_paper_data: 1 print.printer_Brother_MFC-7820N_(Quality).print_paper_height: 11.00 print.printer_Brother_MFC-7820N_(Quality).print_paper_name: print.printer_Brother_MFC-7820N_(Quality).print_paper_size: 7733364 print.printer_Brother_MFC-7820N_(Quality).print_paper_size_type: 0 print.printer_Brother_MFC-7820N_(Quality).print_paper_size_unit: 0 print.printer_Brother_MFC-7820N_(Quality).print_paper_width: 8.50 print.printer_Brother_MFC-7820N_(Quality).print_plex_name: print.printer_Brother_MFC-7820N_(Quality).print_resolution: 251624416 print.printer_Brother_MFC-7820N_(Quality).print_resolution_name: print.printer_Brother_MFC-7820N_(Quality).print_reversed: false print.printer_Brother_MFC-7820N_(Quality).print_scaling: 0.80 print.printer_Brother_MFC-7820N_(Quality).print_shrink_to_fit: false print.printer_Brother_MFC-7820N_(Quality).print_to_file: false print.printer_Brother_MFC-7820N_(Quality).print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7820N_(Quality).print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7820N_(Quality).print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7820N_(Quality).print_unwriteable_margin_top: 0 print.printer_Brother_MFC-7820N_USB_Printer.print_bgcolor: false print.printer_Brother_MFC-7820N_USB_Printer.print_bgimages: false print.printer_Brother_MFC-7820N_USB_Printer.print_command: print.printer_Brother_MFC-7820N_USB_Printer.print_downloadfonts: true print.printer_Brother_MFC-7820N_USB_Printer.print_evenpages: true print.printer_Brother_MFC-7820N_USB_Printer.print_footercenter: print.printer_Brother_MFC-7820N_USB_Printer.print_footerleft: &PT print.printer_Brother_MFC-7820N_USB_Printer.print_footerright: &U print.printer_Brother_MFC-7820N_USB_Printer.print_headercenter: print.printer_Brother_MFC-7820N_USB_Printer.print_headerleft: &T print.printer_Brother_MFC-7820N_USB_Printer.print_headerright: &D print.printer_Brother_MFC-7820N_USB_Printer.print_in_color: true print.printer_Brother_MFC-7820N_USB_Printer.print_margin_bottom: 0.3 print.printer_Brother_MFC-7820N_USB_Printer.print_margin_left: 0.3 print.printer_Brother_MFC-7820N_USB_Printer.print_margin_right: 0.3 print.printer_Brother_MFC-7820N_USB_Printer.print_margin_top: 0.3 print.printer_Brother_MFC-7820N_USB_Printer.print_oddpages: true print.printer_Brother_MFC-7820N_USB_Printer.print_orientation: 0 print.printer_Brother_MFC-7820N_USB_Printer.print_pagedelay: 500 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_data: 1 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_size: 7733364 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7820N_USB_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7820N_USB_Printer.print_reversed: false print.printer_Brother_MFC-7820N_USB_Printer.print_scaling: 1.25 print.printer_Brother_MFC-7820N_USB_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7820N_USB_Printer.print_to_file: false

Troubleshooting Info Part 4 of 5

print.printer_Canon_Inkjet_MP980_series.print_bgcolor: false print.printer_Canon_Inkjet_MP980_series.print_bgimages: false print.printer_Canon_Inkjet_MP980_series.print_command: print.printer_Canon_Inkjet_MP980_series.print_downloadfonts: true print.printer_Canon_Inkjet_MP980_series.print_edge_bottom: 0 print.printer_Canon_Inkjet_MP980_series.print_edge_left: 0 print.printer_Canon_Inkjet_MP980_series.print_edge_right: 0 print.printer_Canon_Inkjet_MP980_series.print_edge_top: 0 print.printer_Canon_Inkjet_MP980_series.print_evenpages: true print.printer_Canon_Inkjet_MP980_series.print_footercenter: print.printer_Canon_Inkjet_MP980_series.print_footerleft: &PT print.printer_Canon_Inkjet_MP980_series.print_footerright: &U print.printer_Canon_Inkjet_MP980_series.print_headercenter: print.printer_Canon_Inkjet_MP980_series.print_headerleft: &T print.printer_Canon_Inkjet_MP980_series.print_headerright: &D print.printer_Canon_Inkjet_MP980_series.print_in_color: true print.printer_Canon_Inkjet_MP980_series.print_margin_bottom: 0.300000011920929 print.printer_Canon_Inkjet_MP980_series.print_margin_left: 0.300000011920929 print.printer_Canon_Inkjet_MP980_series.print_margin_right: 0.300000011920929 print.printer_Canon_Inkjet_MP980_series.print_margin_top: 0.300000011920929 print.printer_Canon_Inkjet_MP980_series.print_oddpages: true print.printer_Canon_Inkjet_MP980_series.print_orientation: 0 print.printer_Canon_Inkjet_MP980_series.print_page_delay: 50 print.printer_Canon_Inkjet_MP980_series.print_pagedelay: 500 print.printer_Canon_Inkjet_MP980_series.print_paper_data: 1 print.printer_Canon_Inkjet_MP980_series.print_paper_height: 11.00 print.printer_Canon_Inkjet_MP980_series.print_paper_size_type: 0 print.printer_Canon_Inkjet_MP980_series.print_paper_size_unit: 0 print.printer_Canon_Inkjet_MP980_series.print_paper_width: 8.50 print.printer_Canon_Inkjet_MP980_series.print_reversed: false print.printer_Canon_Inkjet_MP980_series.print_scaling: 0.80 print.printer_Canon_Inkjet_MP980_series.print_shrink_to_fit: false print.printer_Canon_Inkjet_MP980_series.print_to_file: false print.printer_Canon_Inkjet_MP980_series.print_unwriteable_margin_bottom: 0 print.printer_Canon_Inkjet_MP980_series.print_unwriteable_margin_left: 0 print.printer_Canon_Inkjet_MP980_series.print_unwriteable_margin_right: 0 print.printer_Canon_Inkjet_MP980_series.print_unwriteable_margin_top: 0 print.printer_Canon_MP980_series_Printer.print_bgcolor: false print.printer_Canon_MP980_series_Printer.print_bgimages: false print.printer_Canon_MP980_series_Printer.print_command: print.printer_Canon_MP980_series_Printer.print_downloadfonts: true print.printer_Canon_MP980_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP980_series_Printer.print_edge_left: 0 print.printer_Canon_MP980_series_Printer.print_edge_right: 0 print.printer_Canon_MP980_series_Printer.print_edge_top: 0 print.printer_Canon_MP980_series_Printer.print_evenpages: true print.printer_Canon_MP980_series_Printer.print_footercenter: print.printer_Canon_MP980_series_Printer.print_footerleft: &PT print.printer_Canon_MP980_series_Printer.print_footerright: &U print.printer_Canon_MP980_series_Printer.print_headercenter: print.printer_Canon_MP980_series_Printer.print_headerleft: &T print.printer_Canon_MP980_series_Printer.print_headerright: &D print.printer_Canon_MP980_series_Printer.print_in_color: true print.printer_Canon_MP980_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP980_series_Printer.print_margin_left: 0.300000011920929 print.printer_Canon_MP980_series_Printer.print_margin_right: 0.300000011920929 print.printer_Canon_MP980_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP980_series_Printer.print_oddpages: true print.printer_Canon_MP980_series_Printer.print_orientation: 0 print.printer_Canon_MP980_series_Printer.print_pagedelay: 500 print.printer_Canon_MP980_series_Printer.print_paper_data: 1 print.printer_Canon_MP980_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP980_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP980_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MP980_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP980_series_Printer.print_reversed: false print.printer_Canon_MP980_series_Printer.print_scaling: 0.78 print.printer_Canon_MP980_series_Printer.print_shrink_to_fit: true print.printer_Canon_MP980_series_Printer.print_to_file: false print.printer_Canon_MP980_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP980_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP980_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP980_series_Printer.print_unwriteable_margin_top: 0 print.printer_EPSON_Stylus_C86_Series.print_bgcolor: false print.printer_EPSON_Stylus_C86_Series.print_bgimages: false print.printer_EPSON_Stylus_C86_Series.print_command: print.printer_EPSON_Stylus_C86_Series.print_downloadfonts: true print.printer_EPSON_Stylus_C86_Series.print_edge_bottom: 0 print.printer_EPSON_Stylus_C86_Series.print_edge_left: 0 print.printer_EPSON_Stylus_C86_Series.print_edge_right: 0 print.printer_EPSON_Stylus_C86_Series.print_edge_top: 0 print.printer_EPSON_Stylus_C86_Series.print_evenpages: true print.printer_EPSON_Stylus_C86_Series.print_footercenter: print.printer_EPSON_Stylus_C86_Series.print_footerleft: &PT print.printer_EPSON_Stylus_C86_Series.print_footerright: &U print.printer_EPSON_Stylus_C86_Series.print_headercenter: print.printer_EPSON_Stylus_C86_Series.print_headerleft: &T print.printer_EPSON_Stylus_C86_Series.print_headerright: &D print.printer_EPSON_Stylus_C86_Series.print_in_color: true print.printer_EPSON_Stylus_C86_Series.print_margin_bottom: 0.200000002980232 print.printer_EPSON_Stylus_C86_Series.print_margin_left: 0.300000011920929 print.printer_EPSON_Stylus_C86_Series.print_margin_right: 0.300000011920929 print.printer_EPSON_Stylus_C86_Series.print_margin_top: 0.200000002980232 print.printer_EPSON_Stylus_C86_Series.print_oddpages: true print.printer_EPSON_Stylus_C86_Series.print_orientation: 0 print.printer_EPSON_Stylus_C86_Series.print_pagedelay: 500 print.printer_EPSON_Stylus_C86_Series.print_paper_data: 1 print.printer_EPSON_Stylus_C86_Series.print_paper_height: 11.00 print.printer_EPSON_Stylus_C86_Series.print_paper_size: 7733364 print.printer_EPSON_Stylus_C86_Series.print_paper_size_type: 0 print.printer_EPSON_Stylus_C86_Series.print_paper_size_unit: 0 print.printer_EPSON_Stylus_C86_Series.print_paper_width: 8.50 print.printer_EPSON_Stylus_C86_Series.print_reversed: false print.printer_EPSON_Stylus_C86_Series.print_scaling: 0.78 print.printer_EPSON_Stylus_C86_Series.print_shrink_to_fit: false print.printer_EPSON_Stylus_C86_Series.print_to_file: false print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_top: 0

Troubleshooting Info Part 5 of 5

print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor: false print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages: false print.printer_Microsoft_Office_Document_Image_Writer.print_command: print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts: true print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages: true print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter: print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft: &PT print.printer_Microsoft_Office_Document_Image_Writer.print_footerright: &U print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter: print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft: &T print.printer_Microsoft_Office_Document_Image_Writer.print_headerright: &D print.printer_Microsoft_Office_Document_Image_Writer.print_in_color: true print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom: 0.200000002980232 print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left: 0.300000011920929 print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right: 0.300000011920929 print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top: 0.200000002980232 print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages: true print.printer_Microsoft_Office_Document_Image_Writer.print_orientation: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay: 500 print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data: 1 print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height: 11.00 print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width: 8.50 print.printer_Microsoft_Office_Document_Image_Writer.print_reversed: false print.printer_Microsoft_Office_Document_Image_Writer.print_scaling: 0.78 print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit: false print.printer_Microsoft_Office_Document_Image_Writer.print_to_file: false print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.offlineApps: true privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.extensions-nosquint: false privacy.cpd.extensions-sessionmanager: false privacy.cpd.extensions-tabmix: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.item.formdata: false privacy.item.history: false privacy.item.offlineApps: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: false privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1383666965

Graphics

Adapter Description: AMD Radeon HD 6800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x6738 DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 12-19-2012 Driver Version: 9.12.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/6 Basic Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1

NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
• On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.