Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Cant access my sync information after reinstalling OS. I have recovery key but apparently the one mozilla gave me before i installed was the wrong key?

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: cor-el

more options

Hi I had to reinstall windows on my computer due to a broken hard-drive. i had sync set up and had a recovery key stored on my flash drive just in case something like this would happen but now that i have everything installed i cant get any of my synced data restored on my new install. i get a wrong key error...whats the deal?

Hi I had to reinstall windows on my computer due to a broken hard-drive. i had sync set up and had a recovery key stored on my flash drive just in case something like this would happen but now that i have everything installed i cant get any of my synced data restored on my new install. i get a wrong key error...whats the deal?

すべての返信 (3)

more options
more options

before i do what you recommended it says if i choose to get a new recovery key it will erase all my sync data. i dont want to lose the sync information... can you clarify with me if thats the case. for the first suggestion i can get into my account but the options in there dont give me access to my bookmarks and such. the only options in there are toreset or change my password and to erase sync data or delete account non of which i want to do. i need all my sync data back on my fresh windows install. i dont know if you understand what im asking.

more options

That link is for getting a new password for the Sync account and won't help if there is a problem with the sync key.

Can you at least access your Sync account via that page?