当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't exit mozilla

  • 23 件の返信
  • 4 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: nickyfrance

more options

Mozilla Firefox is not working. It worked fine yesterday and I haven't knowingly installed anything since. I can't uninstall it because I keep being told that it has to be closed before I can uninstall it. BUT it's not open!!! I am well and truly stuck! It opens and works in safe mode but just won't open in normal mode. PLEASE HELP!

Mozilla Firefox is not working. It worked fine yesterday and I haven't knowingly installed anything since. I can't uninstall it because I keep being told that it has to be closed before I can uninstall it. BUT it's not open!!! I am well and truly stuck! It opens and works in safe mode but just won't open in normal mode. PLEASE HELP!

選ばれた解決策

Turned my computer on this morning and guess what??? Firefox is working again!!! No idea how that happened but I'm very relieved. Thanks for your help.

この回答をすべて読む 👍 1

すべての返信 (3)

more options

It works in safe mode but I CAN'T open it in normal mode. If I disable all extensions in safe mode and then restart and try to open it in normal mode, will the extension still be disabled (so I can switch them back on one by one)?

more options

You need to check on the "Firefox/Tools > Add-ons > Extensions" page which extensions are enabled and disable them all.

more options

選ばれた解決策

Turned my computer on this morning and guess what??? Firefox is working again!!! No idea how that happened but I'm very relieved. Thanks for your help.

  1. 1
  2. 2