当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Update to TB 24.4.0 Email will not download. RETR command failed. Deleted and reinsatlled password. Can get message from intenet directly with ISP. Help

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: onecdn

onecdn
onecdn
more options

My email service was working correctly until update to new version of TB. I can no longer retrieve email messages on my primary account. I can send email. My other computer also was updated and it works fine. Both use Windows 7 and are current with updates. I use Norton internet security and it is up to date. I followed instructions on TB help page and removed my passwords and restarted TB and signed in with master password but still can not retrieve messages. My ISP is Rogers.Yahoo.com. In Canada I can log on to the ISP directly and see my email messages. Suggestions?

My email service was working correctly until update to new version of TB. I can no longer retrieve email messages on my primary account. I can send email. My other computer also was updated and it works fine. Both use Windows 7 and are current with updates. I use Norton internet security and it is up to date. I followed instructions on TB help page and removed my passwords and restarted TB and signed in with master password but still can not retrieve messages. My ISP is Rogers.Yahoo.com. In Canada I can log on to the ISP directly and see my email messages. Suggestions?

選ばれた解決策

disable email scanning in the Norton product and reboot.

この回答をすべて読む 👍 0

すべての返信 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

選ばれた解決策

disable email scanning in the Norton product and reboot.

onecdn
onecdn 質問者
more options

I contacted my ISP. They had me log on to mail account using the internet and then empty my spam folder on my primary email account on the ISP server and email started working immediately. Who knew that spam folder would cause this problem. Thanks for your offer to help. Maybe my solution will help others using Yahoo.