Firefox crashes, usually on video content
I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc.
here is the crash report:
df6ba32f-6f0e-4f1c-990b-94f640170908 https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details
I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc.
here is the crash report:
df6ba32f-6f0e-4f1c-990b-94f640170908
https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details
ყველა პასუხი (1)
That is a problem with the Shockwave Flash plugin.
See:
- https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems
- http://kb.mozillazine.org/Flash#Troubleshooting
YouTube would normally use the HTML5 media player and not the Flash plugin.
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window