Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

If I enable safe mode, to start thunderbird, how do a disable safe mode?

You don't have to do anything, other than restart Thunderbird. The default start state is "normal" running.

ok. which one do I choose? Please see screen shot.

If you are asking how to start Windows in normal mode, you just reboot without doing the extra keys as startup.

What happened with the "not responding" at startup?

I don't know enough about computers. I cannot follow all the instructions about how to start windows in safe mode. #1 I don't see Advanced start up under Update & security

here' what I see when I go to settings and open Update & Security There is no advanced startup

Let's start with the simpler items - start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

No. I can still not see my second gmail. When I click on that email address it says thunderbird is not responding. then I get this error message, see below, then it shuts down

Wayne Mery said

If you are asking how to start Windows in normal mode, you just reboot without doing the extra keys as startup. What happened with the "not responding" at startup?

It still says not reponding

Wayne Mery said

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away? Please reply to let us know results.

Okay I printed out the instructions and started Windows in safe mode. Then when I tried to open Thunderbird in safe mode, it wouldn't do it. this box would not appear

Wayne Mery said

Let's start with the simpler items - start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away?

ok I opened thunderbird in safe mode there are no adds ons---I still can't get my second email

pamela689 said

I have 2 email accounts from Gmail which I view on Thunderbird. One email works fine. The other one will not open. The circle keeps spinning and I get an error message saying Thunderbird is not responding. then I get this message: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: chrome://messenger/content/folderDisplay.js:65 Please help!