Bonjour, Laurent. Je ne parle pas français. J'ai utilisé <https://translate.google.com> pour traduire votre lettre en anglais, je l'ai un peu améliorée et je l'ai publiée ci-dessous. Ces mots français viennent aussi de Google :-). Peut-être que quelqu'un qui lit l'anglais donnera des mots utiles que vous pourrez traduire en français. Fellow English-speaking Supporters: I don't speak, write, or understand (most) French. Even the above is my English transated by Google's computers. But here is Google Translate's translation of the French letter above, with very slight tweaking by me to make it read a bit more naturally to us. Pieces in brackets (editor's notes) are my insertions and guesses. --- Hello, I am on windows 7 and I have the version of Thunderbird 68.7.0, my e-mail address depends on Orange. I downloaded Thunderbird, after my Orange account was hacked. I opened Thunderbird and entered my old Orange email address to recover this account. Then I entered a password which I wrote down on a piece of paper, and I unchecked the box registration of [to remember?] the password for more security, and I clicked on 'ok'. My messaging is done, and I can check [get] and send my emails. I close Thunderbird, but when I re-open it, I enter my password, and it says that authentication failed. I click 'ok'. I have the choice to retry [or cancel], but it does the same. I try everything, and it still doesn't work. I looked on the forum, and each time I am told to look in [Thunderbird's?] password records, but I did not save it [in Thunderbird]. So is there any chance that I can recover my password? Please help me. This account is for my business, and I need it as soon as possible. Cordially. --- My French reply to Laurent, above, says that maybe we can help them with English replies that they can get translated into French. My own thought is that if the password was never saved by Thunderbird, there isn't any Thunderbird-related solution. They'll have to go to Orange for a password reset once they can establish their identity. Here's hoping they can do that. And I certainly hope that if the "remember password" checkbox is unchecked, that there are no hidden traces of it left behind in any part of the computer :-) . Laurent, and everyone, have a blessed day!