Hi, deskflex

You can try to clear Firefox cookies and cache: 1. Click the Library icon on your toolbar. (If you don't see it there, click the menu button then click Library.) Click History and select Clear Recent History…. 2. In the Time Range to clear: drop-down, select Everything. 3. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 4. Click Clear Now.

For more information please refer to here

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track