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ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

Browser isn't opening up at all! Quickly shutting off and asking to report crash!

  • 7 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 1 ნახვა
  • ბოლოს გამოეხმაურა confused__user

I have used Firefox on Tues, but starting yesterday I am unable to open the browser at all. I uninstalled and reinstalled multiple times and haven't had any success. I recently end tasked Cortana. Is that why I can't open the browser? Or is it something else. Please help. Nothing online seems to work for me. Mind you I can open and use other browsers. Thank you in advance.

      • i get no other explanation from firefox. just the crash reporter popup and maybe a "do you want to refresh" popup.
I have used Firefox on Tues, but starting yesterday I am unable to open the browser at all. I uninstalled and reinstalled multiple times and haven't had any success. I recently end tasked Cortana. Is that why I can't open the browser? Or is it something else. Please help. Nothing online seems to work for me. Mind you I can open and use other browsers. Thank you in advance. ***i get no other explanation from firefox. just the crash reporter popup and maybe a "do you want to refresh" popup.
მიმაგრებული ეკრანის სურათები

ყველა პასუხი (7)

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I tried following your suggestion Cor-el, but it only lasted a few seconds. As soon as the browser loaded I tried typing and the browser disappeared.

FredMcD, I can't even type about:crashes because the browser doesn't stay open for that long.

I do want to add that whenever I did open Firefox (starting this year for a few months) I got a message stating "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." So I always pressed the "close" button and had to start Firefox. This message showed even in the beginning of me starting up my computer and then throughout the day whenever I opened the browser. I have a lenovo from 2011. I updated my windows as well. I do feel like this laptop is dying so I did buy a new one. Not sure if it's because my laptop's old or if I deleted something that I shouldn't have.

I hope my response doesn't confuse anyone.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

10-20-2021 Crash ID: bp-bba0611c-fddf-4f8b-ab56-2c7980211020 7-02-2019 Crash ID: bp-dff896d5-2bf0-4420-b2bc-bc2bc0190703 5-30-2019 Crash ID: bp-983eb70b-0ee1-4143-9502-533180190531 11-22-2018 Crash ID: bp-1eb93f8b-9382-4127-9e2a-a038e0181122 2-24-2018 Crash ID: bp-6cfb47fb-3228-4471-be61-addbd0180224


I checked the first one because that is when the browser was going haywire. I don't even know what is written in the crash report.

https://crash-stats.mozilla.org/report/index/bba0611c-fddf-4f8b-ab56-2c7980211020

This is a problem with your AhnLab software and should be fixed in a next update.

  • 1736624 - AhnLab nzbrcomf32.dll startup crash with 32-bit Firefox in [@ _purecall | __crt_state_management::wrapped_invoke<T>]

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

ჩასწორების თარიღი: , ავტორი: cor-el

Ahhhh I see. Thank you to the both of you!!!