Hi ukelady, Are you accessing the website using your usual network?

Yes, I either click on a Fresh Direct e-mail and go there or I enter the address into my browser. I can get to a first Fresh Direct page, but when I try to go to another one I get this message: Access Denied You don't have permission to access "http://www.freshdirect.com/" on this server.

Reference #18.bceb7068.1650814490.afa2a38 If I switch to a chrome browser, I have no problem.

Deleted duplicate post that needed approval due to attached external link. Refer to final post.

Deleted duplicate post that needed approval due to attached external link. Refer to final post.

Deleted duplicate post that needed approval due to attached external link. Refer to final post.

Hi ukelady123, Can you try clearing the cookies and site data for the freshdirect website? You can click the "lock" icon on the address bar when the page is open, click "Clear cookies and site data", and click "Remove". Afterwards, refresh the page.

I tried this a few times. I can get to a Fresh Direct page, but none of the links are active. it won't let me sign in or enter the correct zip code on the page. When I try do move to another page I get access denied again.

I am unable to go to Fresh Direct. I get "access denied" messages.

Please explain the problem in detail. What happens? What are the exact error messages?

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}

What security software are you running? Have you tried running Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

You can also try using a different windows account to see if you have the same issue.