Your UserAgent string in Firefox is messed up by another program that you installed, and your bank doesn't know which version of Firefox you are running. It sees it as ''Firefox 979802487603 ''. [http://en.wikipedia.org/wiki/User_Agent] type '''about:config''' in the URL bar and hit Enter ''If you see the warning, you can confirm that you want to access that page.'' Filter = '''general.useragent.''' Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset''''', Then restart Firefox