When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these while viewing a page on the site:

• Right-click and choose View Page Info > Security > "View Cookies"
• Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

Can you attach a screenshot?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Use a compressed image type like PNG or JPG to save the screenshot.

Got it fixed, thanks.

I have the same problem with wlmail windows live mail (Version 2012 (Build 16.4.3505.0912)). The link to live.com is for Hotmail/Live.com email accounts (online webmail) Windows live mail came with last windows 7. I have windows 8 Pro (upgraded from windows 7 on asus 64bit x86 laptop. windows 8 pro, windows package contains the newly named windows essentials (which contains windows live mail) can use online or offline. I have attempted to remedy my symptoms using wlmail 2012 and firefox 18. As soon as I open wlmail with firefox already launched my screen resolution swaps to and fro 3 or 4 times before it settles on 640x480. I have to then rt-click desktop, screen resolution and adjust back to 1366x768. Windows updated, all Firefox plugins, adobe flash and avg2012 all up to date. Your thoughts/advise to this would be gratefully received

Hi nick7159

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]