Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook won't allow video or voice calls anymore, since introducing End-To-End Encryption (E2EE), specifically only on Firefox. Mozilla needs to fix this.

  • No replies
  • 0 have this problem
more options

I reported this 4 months ago and got no useful reaction, and the issue is ongoing, and my last report is clearly dead. I only got one idiot saying "Your answer is in your screenshots". Answer? I didn't ask a question. I reported feedback to fix something.

Ever since Facebook started infesting the chats with end-to-end encryption (random chats get "Messenger upgraded the security of this chat. Messages and calls are secured with end-to-end encryption" without my permission or asking if I want this), any encrypted chats have audio and video calls disabled. I note that I have ONE friend for whom it didn't do this, I can still do calls with her. If I receive a call, I get a pop-up saying that to receive this call I must download the Messenger app (no way) or a browser which supports it. If I check what browsers it thinks supports this, it only lists Chrome and Edge. As far as I know Edge is just Internet Explorer renamed, the biggest black hole in security, I've never touched it. Chrome ignores industry standards, so I don't use it. Making Firefox the best, top browser available. It's the only browser I wish to use. Mozilla needs to look into how to get Facebook to stop blacklisting Firefox like this. Note that this E2EE garbage has only been infecting things for less than a year, before that I was perfectly able to do any calls I wished in Facebook Messenger.

Note that back when I made my previous report, Group Chats were immune, but trying again today making a group chat RIGHT AWAY it marked it as having E2EE applied, so that fix now no longer works.

Can this somehow be brought to Mozilla's attention, to fix whatever Facebook is griping about so Firefox users can stop being blocked from making calls?

I reported this 4 months ago and got no useful reaction, and the issue is ongoing, and my last report is clearly dead. I only got one idiot saying "Your answer is in your screenshots". Answer? I didn't ask a question. I reported feedback to fix something. Ever since Facebook started infesting the chats with end-to-end encryption (random chats get "Messenger upgraded the security of this chat. Messages and calls are secured with end-to-end encryption" without my permission or asking if I want this), any encrypted chats have audio and video calls disabled. I note that I have ONE friend for whom it didn't do this, I can still do calls with her. If I receive a call, I get a pop-up saying that to receive this call I must download the Messenger app (no way) or a browser which supports it. If I check what browsers it thinks supports this, it only lists Chrome and Edge. As far as I know Edge is just Internet Explorer renamed, the biggest black hole in security, I've never touched it. Chrome ignores industry standards, so I don't use it. Making Firefox the best, top browser available. It's the only browser I wish to use. Mozilla needs to look into how to get Facebook to stop blacklisting Firefox like this. Note that this E2EE garbage has only been infecting things for less than a year, before that I was perfectly able to do any calls I wished in Facebook Messenger. Note that back when I made my previous report, Group Chats were immune, but trying again today making a group chat RIGHT AWAY it marked it as having E2EE applied, so that fix now no longer works. Can this somehow be brought to Mozilla's attention, to fix whatever Facebook is griping about so Firefox users can stop being blocked from making calls?
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.