Thunderbird Support Forum

In Thunderbird [Ctrl]+[B] doesn't initiate Bold text, in fact those keystrokes don't do anything at all. Any ideas as to why and how I can make this shortcut work? The other shortcuts for Italics and Underline work fine. Thank you for your time.

Got Thunderbird on 2 machines and both have the same issue. I did try running only one at a time and still I cannot fix it.

On a Yahoo! mail account I deleted a "Draft" folder and it was sent to Trash. If I empty the trash it's gone until I either click Subscribe... and refresh the folder list or reopen TB. Then the folder comes back into Trash. I can't get rid of it.

I logged into the account via their web-based interface and checked my folders. The folder I deleted is indeed no longer there. Not in Trash. Nowhere.

I'm not referencing it in the account either. The option to save drafts is set to the "Drafts" folder, not the "Draft" folder.

I configured the folder properties to be neither subscribed nor offline. I then went to "server settings" and checked "show only subscribed folders" and unchecked "server supports folders that contain sub-folders and messages".

I shut down TB and relaunched it. Folder still comes back. I then shut it down again and deleted any references from the profile's folderTree.json, folderCache.json and the corresponding .msf files. I start TB again, folders still come back.

Then on two AIM accounts I have again phantom "Draft" folders in each. They're unchecked from sync and offline availability. Again I go to "subscribe..." and uncheck them. They don't disappear. I have "show only subscribed folders" checked and still the folders show. I then click Refresh in the subscribe dialog to reload the folder list. They're all checked again.

How do I get rid of these folders? Particularly bewildering is the Yahoo! case where I've explicitly told TB that the account server does not support folders within folders, I don't understand how it can read anything client- or server- side and still reach the conclusion that it needs to restore a "Draft" folder in Trash.

These issues are happening exactly the same on 2 different Windows machines both running TB, affecting the same accounts.

I have been running Thunderbird for almost seven years now, and these behaviors have persisted since day one on my laptop and desktop computer. First, I have five accounts set up. I am running two add-ons (Provider for Google Calendar, and Quicktext). I am currently running a snap version 115.12.2 of Thunderbird on both machines and they both are running Ubuntu 22.04 LTS. Plenty of RAM and plenty of free disk space.

Here are the two issues...

1. More often than not, when an email comes into one of the inboxes and I am viewing the unified inbox there are two copies of the same email. If I switch back to the actual inbox of the account it only shows the one. This is very aggravating and when you start trying the delete emails from the unified inbox it gets all hosed up and I end up having to go to each individual mailbox to delete the messages.

2. This somewhat relates to issue one... Sometimes when an email is deleted from the unified inbox, a blank record remains like in the image. This shows only one but sometimes there are multiple ones. Of course, if I go to that message's inbox it is not there.

I have tried all the common things like deleting the index files to let the indexes rebuild, comparing folders etc., and again, this has been a persistent problem since day one. Any insight or solution would be greatly appreciated.

Thank you! Mike

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

When I try to forward an email, I get the response: Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The above response was when I tried to forward to another account of mine - both from comcast.net

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been on the phone or on screen with ATT most of my waking hours since Sunday. (In the process I lost my internet, my landline, my cell connection, etc.) Everything is restored except the connection between Thunderbird and ATT. Everyone thinks changing my password will do it. Done it four times. It gets me into the ATT mail. I have replaced the password in Thunderbird settings with it to no avail. Is there anything you can think of? Not only is Thunderbird more attractive than ATT, I have thirty years of mail boxes there, a continuation from Eudora. I will appreciate your wisdom.

I'm using Thunderbird 115.10.1 and Windows 11 Pro. Thunderbird has suddenly started sending my partner's emails to Trash. We've been emailing fine for years before this. She has not changed anything in her emailing. I've closed and re-opened Thunderbird. Her emails are not marked as Spam and I have marked some of them as 'not junk'. Anyone got any ideas? I can't seem to find reference to other people having this problem.

Greetings,

In Thunderbird 115.12.2 (64-bit) on Linux Debian 12.6, when I examine "Help -> About", cursor movement in the focused information window moves the list of messages displayed underneath in the unfocused messages window. Hopefully the image suggests the issue. Is this an OS problem or something that can be corrected in Thunderbird?

Also, I maintain several accounts, each with several folders. It would be helpful if these all stayed collapsed until selected, with a digit alongside indicating the number of unread messages in each, but recently they each seem to fully expand at inopportune times, making email management rather difficult.

Is this the result of a selectable setting somewhere, please?

When I start a email message search, I am bombarded with bad suggestions for email addresses. These include addresses from everyone I've received email from even though I have deleted these entries in collected email addresses and my personal address book.

The addresses could be from old purchases or ebay responses or anyone I've ever received an email from. I have deleted most of the emails entirely, yet I still get all these bad addresses when I search.

Is there a way to clear the history in search or remove the email addresses where I have deleted the email?

I've attached a Home Depot search as an example.

Since December last about every 30 days or so Outlook locks my account. This only happens when I "hit" send on an outgoing message from Thunderbird. A friend has suggested that Outlook sees my outgoing e-mails as spam and when it reaches a critical number Outlook locks my account. Attached is a screenshot of the error message. Has anyone else run into this problem and, if so, is there a solution? Thanks, Ken.

A couple of days ago I had to change my default browser from Firefox to Chrome to fix a problem on a particular company's web site. After I made Firefox the default browser again I found that every hyperlink in an email or a document that I clicked on opened Firefox at the same web page: "https://read.amazon.com/landing".

I have no idea what I might have done to create this situation, let alone how to undo it.

I am using Linux Mint with Firefox, Thunderbird and Libre Office.

Peter

Hi, Any time I'am connecting to email addresses ending by @akeonet.com (SFR compagny) on THUNDERBIRD, I'm receiving a message asking me my password imap.sfr.fr. Same to send a message exit server (STMP) smtp.sfr.fr.

Problem is the existing password is not working anymore with THUNDERBIRD but is still working with the webmail of SFR ????

I'am don't have such problem with addresses ending by @gmail !!!!!

Can you help to reconnect THUNDERBIRD to server SFR/ Neuf ?

Thank you to help me to solve the problem.

Claude

keep getting "Login to server imap.mail.yahoo.com failed." I've tried everything thru Mozilla to change passwords and tried every password possible. It's been 2 weeks no access to my emails thru Thunderbird. I'm at a loss. what can I do to get into my Thunderbird account without dumpig it all to start over?

I've had Thunderbird mail for some years but I haven't been using this computer for about 18 months. (Mac High Sierra). MacBook Pro 17-inch mid 2010 2.66 Ghz Intel core i7. 8 gb memory

I came to open Thunderbird mail today. It was all set up as before. The Yahoo accounts were fine, and Cloud. But when I opened Google it gave me: "Authorization Error. Error 400: invalid_request You can't sign in to this app because it doesn't comply with Google's OAuth 2.0 policy for keeping apps secure. You can let the app developer know that this app doesn't comply with one or more Google validation rules."

I went to Google and was able op open google mail fine as a standalone M-Gmail (https://mail.google.com/mail/u/0/#inbox)

How can I incorporate gmail into Thunderbird.?

Sincerely Charles Davey

This has happened to me on several occasions but today I was fed up with it and came here.

I completed an important message in Thunderbird (latest Windows desktop version) and saved the draft so I could read it over with the Darling Bride before sending it. When I opened the draft to go over it with her, the draft literally stopped in the middle of a word - and nothing after that had been saved!

Several carefully-worded paragraphs had simply vanished, even though I saved the draft when the message was complete. WHY is Thunderbird not saving entire messages when I finish them and hit SAVE??? One can imagine my anger and frustration of trying to recall, word for word, what I had written so I can rewrite it (and it's never as good as the original). I like the idea of Thunderbird and not using the big data-mining email apps out there... but this is ridiculous!

Hi,

I've downloaded T-bird on two computers- a windows platform and a mac. It works find on the windows platform, but on the mac, while it appears to have populated from my email account (IMAP) with no issues, the search feature always returns nothing. On the windows computer, it works fine.

If relevant, it's open on both computers at the same time, but that doesn't seem to cause any issues, as they're pulling from a web-based email account.

Any ideas about how to make the search feature work on the mac? I search for words or names that I know are there, but the results are always empty. It's important, and I need to get it up and running quickly.

Thanks in advance!

Hi, I added this https://packages.gentoo.org/packages/added.atom and in Thunderbird I do not see the summary tag data :(

Is it expected?

Hi,

I repaired my inbox yesterday. I had many messages still in that inbox but after the repair I only see 5 messages. I looked in the directory my profile points to for my email and can see a large Inbox file - but I also see a very small Inbox.msf file. It is almost like the process of rebuilding is pointing to another Inbox file. See the picture attached.

I even tried to take a previous copy of the Inbox.msf file from a backup (it was 800 kb). I deleted the old Inbox.msf file and replaced with the larger 800 kb file. When I opened Thunderbird, it started to something: "Building summary file for inbox" and about a minute later those same 5 emails show - instead of the full Inbox I would have expected.

Is there anyway I can re-associate the Inbox.msf file process rebuild/repair to the correct Inbox file (the one that is 737 meg in this case)? I sure would like to get my inbox messages back (and file them away i/o leaving them there vulnerable to this kind of problem in the future).

Thanks in advance,

Patrick

Outlook email accounts are duplicating and asking for passwords which are in the password manager. T/B does not accept the entered password. Gmail accounts are also duplicating and adding weird passwords. Just started last week. Probably has something to do with the new Microsoft Authorizarion rules. It is a mess. I have been a lifetimme used if Mozilla and Thunderbird.

Not always, but frequently when I delete an email from an inbox, the other emails are hidden for awhile. This occurs whether I am pressing Del while the email is visible, or pressing Del with the email selected in the Inbox. If, however, I immediately open another folder and then re-open the inbox, all emails are instantly visible. Am I doing something wrong, or is this a "feature"?  ;-) Regards, Dave