This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why youtube won't load my channel, i already have cleared the coockies and caché?

  • 1 reply
  • 4 have this problem
  • 14 views
  • Last reply by guigs

more options

I try to get to my channel acount, not my email acount on youtube, and everytime i try to acces, it appears that an error occured, it sends me to erase the coockies and the cache, i do that everytime and it won't work. When i'm in my email youtube acount everything is fine, the problem appears only when i pass to my channel acount made with that email account. I tried everything and when using internet explorer works just fine, i can access to my channel; this problem only happens with mozilla firefox. Help me please...

I try to get to my channel acount, not my email acount on youtube, and everytime i try to acces, it appears that an error occured, it sends me to erase the coockies and the cache, i do that everytime and it won't work. When i'm in my email youtube acount everything is fine, the problem appears only when i pass to my channel acount made with that email account. I tried everything and when using internet explorer works just fine, i can access to my channel; this problem only happens with mozilla firefox. Help me please...

All Replies (1)

more options

salvatore_anoni,

If you are affected by the India Yotube issue please try a proxy.

Otherwise, please try to temporarily disable the flash player to see if the video will play in the HTML5 player.