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My wife can no longer access her email

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by rkueker

rkueker
rkueker
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She suddenly lost the ability to receive email through thunderbird although she could send. The provider, century link, changed her password in an attempt to fix. I was able to access her address list but now she has lost past emails and still cannot receive or send.

rich kueker

edit: removed personal information for your protection. (philipp)

She suddenly lost the ability to receive email through thunderbird although she could send. The provider, century link, changed her password in an attempt to fix. I was able to access her address list but now she has lost past emails and still cannot receive or send. rich kueker <sub>edit: removed personal information for your protection. (philipp)</sub>

Modified by philipp

Chosen solution

Can you still access the old account via webmail?

Read this answer in context 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Never ever post your email password to a public forum. Make sure to change your email password on the server ASAP. After changing the password on the server, you'll also have to change the password Thunderbird has remembered. http://kb.mozillazine.org/Setting_and_changing_email_passwords

rkueker
rkueker Question owner
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solved, but had to add new account to do so. Lost all old emails

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Can you still access the old account via webmail?

rkueker
rkueker Question owner
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Phillip Thanks for removing; must have had a DA attack

thanks again