Download and applying updates runs all night and never completes
Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2014.7.5.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1407037223 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_bgcolor: false print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_bgimages: false print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_colorspace: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_command: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_downloadfonts: false print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_duplex: 612435584 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_edge_bottom: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_edge_left: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_edge_right: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_edge_top: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_evenpages: true print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_footercenter: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_footerleft: &PT print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_footerright: &D print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_headercenter: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_headerleft: &T print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_headerright: &U print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_in_color: true print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_margin_bottom: 0.5 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_margin_left: 0.5 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_margin_right: 0.5 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_margin_top: 0.5 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_oddpages: true print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_orientation: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_page_delay: 50 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_data: 1 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_height: 11.00 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_name: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_size_type: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_size_unit: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_paper_width: 8.50 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_plex_name: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_resolution: 1317012670 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_resolution_name: print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_reversed: false print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_scaling: 1.00 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_shrink_to_fit: true print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_to_file: false print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_bottom: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_left: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_right: 0 print.printer_HP62B621_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_top: 0 print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_colorspace: print.printer_Send_To_OneNote_2013.print_command: print.printer_Send_To_OneNote_2013.print_downloadfonts: false print.printer_Send_To_OneNote_2013.print_duplex: 612435584 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_footercenter: print.printer_Send_To_OneNote_2013.print_footerleft: &PT print.printer_Send_To_OneNote_2013.print_footerright: &D print.printer_Send_To_OneNote_2013.print_headercenter: print.printer_Send_To_OneNote_2013.print_headerleft: &T print.printer_Send_To_OneNote_2013.print_headerright: &U print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 1 print.printer_Send_To_OneNote_2013.print_paper_height: 11.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_type: 0 print.printer_Send_To_OneNote_2013.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2013.print_paper_width: 8.50 print.printer_Send_To_OneNote_2013.print_plex_name: print.printer_Send_To_OneNote_2013.print_resolution: 1317012670 print.printer_Send_To_OneNote_2013.print_resolution_name: print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1405896466
Graphics
Adapter Description: AMD Radeon HD 7660G Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9900 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 12-6-2013 Driver Version: 13.251.0.0 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
All Replies (1)
Try this:
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all.html - Start the installation with a double-click on the desktop icon