This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Yahoo mail in FF is slow to load (if it loads at all) and the e-mails do not open when you click on them. I do not have this problem in Chrome or IE

  • 1 reply
  • 9 have this problem
  • 12 views
  • Last reply by guigs

afirst
afirst
more options

When I click on Yahoo in FF, the page is slow to load. When it does, the e-mail is even slower to load. When it does load and I click on an e-mail, the e-mail does not open. Any suggestions? If I delete FF and reinstall it, will I lose all the information in FF (e.g. Book marks or preferences)? Thanks in advance for your help.

When I click on Yahoo in FF, the page is slow to load. When it does, the e-mail is even slower to load. When it does load and I click on an e-mail, the e-mail does not open. Any suggestions? If I delete FF and reinstall it, will I lose all the information in FF (e.g. Book marks or preferences)? Thanks in advance for your help.

Chosen solution

HI afirst, Just in case Back up and restore information in Firefox profiles, but before that you can clear the cache for a specific site in the about:permissions page.

Select Yahoo mail on this page and forget the site. This will remove cookies and active logins for mail. Please then restart Firefox and relogin to Yahoo mail.

If there are any other questions, happy to help.

Read this answer in context 👍 0

All Replies (1)

guigs
guigs
more options

Chosen Solution

HI afirst, Just in case Back up and restore information in Firefox profiles, but before that you can clear the cache for a specific site in the about:permissions page.

Select Yahoo mail on this page and forget the site. This will remove cookies and active logins for mail. Please then restart Firefox and relogin to Yahoo mail.

If there are any other questions, happy to help.