This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes without opening since I installed the latest Norton antivirus in windows XP

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

I have three computers running XP and the latest version of Norton anti=viral.. Two are running fine. On the third, firefox crashes every time I try to use it since I downloaded the latest Norton Security Street. Norton will not remain open either. If I open in safe mode with networking, I can access internet with firefox.

I have three computers running XP and the latest version of Norton anti=viral.. Two are running fine. On the third, firefox crashes every time I try to use it since I downloaded the latest Norton Security Street. Norton will not remain open either. If I open in safe mode with networking, I can access internet with firefox.

Chosen solution

Start Firefox in Safe Mode {web link} While you are in safe mode disable the Norton add-ons. Then restart.

Read this answer in context 👍 3

All Replies (1)

more options

Chosen Solution

Start Firefox in Safe Mode {web link} While you are in safe mode disable the Norton add-ons. Then restart.