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I have one e-mail address that constantly hard bounces

  • 5 replies
  • 2 have this problem
  • 6 views
  • Last reply by Grt24200

Grt24200
Grt24200
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I have one e-mail address for a client that constantly returns an error of "An error occurred while sending mail. The mail server responded: <peter.george@payrollelite.co.uk> previously hard-bounced. Please check the message recipient "clients email address" and try again"

I also look after the mail server for this user name and I have tried deleting the account and re entering but it makes no difference. Other e-mail clients donut seem to have this problem.

Any ideas? g

I have one e-mail address for a client that constantly returns an error of "An error occurred while sending mail. The mail server responded: <peter.george@payrollelite.co.uk> previously hard-bounced. Please check the message recipient "clients email address" and try again" I also look after the mail server for this user name and I have tried deleting the account and re entering but it makes no difference. Other e-mail clients donut seem to have this problem. Any ideas? g

All Replies (5)

Matt
Matt
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  • Top 10 Contributor
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as you look after the server... could I send a couple of mails to that address, just to see the exact errors.

Grt24200
Grt24200 Question owner
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Your message did not reach some or all of the intended recipients. 

     Subject:  TEST

     Sent:     20/10/2014 10:44

The following recipient(s) cannot be reached: 

     'peter.george@payrollelite.co.uk' on 20/10/2014 10:44

           550 <peter.george@payrollelite.co.uk> previously hard-bounced
Toad-Hall
Toad-Hall
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A soft bounce may mean that the mailbox if full., but a 550 error har bounce code sent from the server usually describes when the email address does not exist or is otherwise permanently not available.

Perhaps due to a typo in the email address or that email address is no longer valid. Or maybe there have been several soft bounces that converted to a hard bounce. Could the server be blocking the sender email address (possibly as part of a spam defence system), so the email is not delivered to recipient if sent from that particular email address.

Matt
Matt
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I think your issue is your server.... I did send that email address an email and it went through with no issues, using a Google SMTP server. I think your SMTP server is logging hard bounces and simply refusing to try them again when a new mail appears to that address.

Grt24200
Grt24200 Question owner
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Thank you for your reply, this would make sense if it was only me having this problem. but the client has also experienced this problem and he uses a completely different SMTP service to me.

I'm really confused as to what to try next, but really do appreiate your valued input

G