This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

download files are empty. .part files have to be renamed

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by MrsKinsey

MrsKinsey
MrsKinsey
more options

When I download files, the file will be empty, and there will also be a file with the extension of .part that contains the actual file. Sometimes it will have the same name and other times it will have a string of letters and numbers for the file name. I do a rename to get rid of the .part file and I delete the bad, empty file. It's a pain to have to do all that.

When I download files, the file will be empty, and there will also be a file with the extension of .part that contains the actual file. Sometimes it will have the same name and other times it will have a string of letters and numbers for the file name. I do a rename to get rid of the .part file and I delete the bad, empty file. It's a pain to have to do all that.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have parental controls enabled in the Mac OS?

  • bug 1073134 - Download failure on OSX 10.9.5 with parental control on
MrsKinsey
MrsKinsey Question owner
more options

The only restrictions were to disable the dictation and to hide the profanity. I unchecked those and tried it again. Same problem.