This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Install p/w problem

  • 4 replies
  • 21 have this problem
  • 4 views
  • Last reply by e11en1b

more options

I can't install Firefox without a p/w. Windows 7 p/w doesn't work. Yes, I have double-checked upper/lower case. My p/w is all lowercase. No numbers, no special characters. In fact, I never had a p/w as administrator of my computer but created one in this instance. Still not working.

I can't install Firefox without a p/w. Windows 7 p/w doesn't work. Yes, I have double-checked upper/lower case. My p/w is all lowercase. No numbers, no special characters. In fact, I never had a p/w as administrator of my computer but created one in this instance. Still not working.

All Replies (4)

more options

Hello,

It sounds like you may have downloaded Firefox from somewhere other than the official Mozilla website. Delete the installer you downloaded and download a fresh copy here:

You may want to run a malware scan with some free antimalware tools to make sure that you didn't accidentally unpack some malicious files onto your computer:

If you remember the download link and it is not one of the two I posted earlier, please report it here:

more options

Hello, try the next, when your firefox download is done, open the Downloads folder for your Windows account, right-click the Firefox setup.exe file and choose Run as Administrator.

any luck ?


thank you

more options

Thank you for responding. I had d/load from legit Mozilla home page. I am leery of the malware removal program although I did install and run; however, there are so many things listed, particularly in the registry, I am uncertain whether to go forth. Years ago when I used this type of program, it removed something important and my computer bailed! I remember when I took the MCSE class in the late '90s, the instructor emphasized "don't mess w/ the registry unless you know what you're doing."!

more options

Your answer did the trick! I had been clicking on the .exe file & then when opened, clicked box to run as Administrator. Followed your advice & just right clicked on the file (in my Downloads directory) and everything is again kosher. I uninstalled Google Chrome but will keep in case needed again.