We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot instal my existing email a/c on new Win8 laptop due to password error

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Toad-Hall

Sandrakward
Sandrakward
more options

I already have an email account for sk.ward@bigpond.com on my old laptop. I have installed Thunderbird on my new ASUS Windows8 laptop but cannot access the account as the program keeps telling me my password is incorrect. I have asked for a new password but received no reply. Hope you can help.

Thank you.

I already have an email account for sk.ward@bigpond.com on my old laptop. I have installed Thunderbird on my new ASUS Windows8 laptop but cannot access the account as the program keeps telling me my password is incorrect. I have asked for a new password but received no reply. Hope you can help. Thank you.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If bigpond is your ISP, then Can you logon to see your webmail account using a browser? If yes, then you know the password is good. If no logon, they know you cannot access your webmail account, so they will not be sending an email. You should be able to click on the 'forgotten password' link. https://signon.bigpond.com/login?site=chw&goto=http%3A%2F%2Fmessaging.bigpond.com%2F

you would be asked for your User Name and date of birth. You should be able to gain access after answering questions and resetting password.


However, please make sure your Server Settings are correct, because even if the User name and password are correct, they may not be correct for the server settings you are trying to use.

Also, you do not mention whether you are configuring a Pop or an IMAP mail account. So, make sure the type of mail account is the one you require.

Helpful info:

Modified by Toad-Hall