Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox will not sync on new laptop though it does sign in to sync

  • 3 replies
  • 7 have this problem
  • 12 views
  • Last reply by hmcghee44

more options

I bought a new laptop and downloaded firefox. I then signed in to sync. All seemed ok and the message popped up that it would syn momentarily. It does not sync anything even though it shows as signed in. I have rebooted the browser and pc and tried every thing I can imagine. I even signed the old laptop out of firefox syn just in case that was the issue. Please help.

I bought a new laptop and downloaded firefox. I then signed in to sync. All seemed ok and the message popped up that it would syn momentarily. It does not sync anything even though it shows as signed in. I have rebooted the browser and pc and tried every thing I can imagine. I even signed the old laptop out of firefox syn just in case that was the issue. Please help.

Chosen solution

It was hung up on an update on the desktop pc my husband uses. I didn't know that one was signed in to sync. Thanks for your help! Sorry for the n00b question :)

Read this answer in context 👍 0

All Replies (3)

more options

Which version of Firefox do you have on the old laptop?

If you type about:sync-progress in the Location Bar and hit Enter, what does it say?

more options

It says: Setup Complete

Your data is now being encrypted and uploaded in the background. You can close this tab and continue using Firefox.

The old laptop has version 33.1.1 - it is up to date.

Modified by hmcghee44

more options

Chosen Solution

It was hung up on an update on the desktop pc my husband uses. I didn't know that one was signed in to sync. Thanks for your help! Sorry for the n00b question :)