This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email setup problem with bigpond

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Zenos

Maggie_1109
Maggie_1109
more options

I have purchased complete office from a computer store. I cannot set up the email to my bigpond email address, the outgoing server gives a warning mail.bigpond.com does not use encryption. its also does not recognise my password. Any suggestions please?

I have purchased complete office from a computer store. I cannot set up the email to my bigpond email address, the outgoing server gives a warning mail.bigpond.com does not use encryption. its also does not recognise my password. Any suggestions please?

All Replies (1)

Zenos
Zenos
more options

Indeed there is no mention of encryption here: https://go.telstra.com.au/helpandsupport/-/standard-configuration-and-settings#accordion2

I think we need to see your account settings.

  1. Go to Help|Troubleshooting Information in Thunderbird
  2. Clear the checkbox labelled "Include account names"
  3. Click the button "Copy text to clipboard"
  4. In your reply here, paste (ctrl+v, or right-click|paste)

Check it over for anything you'd like not to share. You can remove all the printer and font stuff, since it isn't likely to be relevant.

I'm not sure of the significance of "I have purchased complete office from a computer store". Is that a software suite, or the hardware?

Modified by Zenos