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I cannot receive emails in Thunderbird from my new email account

  • 3 replies
  • 2 have this problem
  • 13 views
  • Last reply by LewisGrimes

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I have a new email address that I have set up in Thunderbird exactly the same as the others, but although I can send emails from it, I cannot receive them? (I get the error message: "Sending of password for user -email address here- did not succeed. Mail server mail.lcn.com responded: Authentication failed.") It is not a problem with my hosting account, as I can emails in their webmail, I just can't get them in Thunderbird?

What's gone wrong? Can you help?

I have a new email address that I have set up in Thunderbird exactly the same as the others, but although I can send emails from it, I cannot receive them? (I get the error message: "Sending of password for user -email address here- did not succeed. Mail server mail.lcn.com responded: Authentication failed.") It is not a problem with my hosting account, as I can emails in their webmail, I just can't get them in Thunderbird? What's gone wrong? Can you help?

Chosen solution

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
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Chosen Solution

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
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Thanks Lewis, I tried what you suggested, but it didn't work.

So I phoned the people I got the domain from and they said I had to use imap - and now it works, hurrah!

Thanks for your patience :-)

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Glad you have got it sorted!!