Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I'm trying to update to the new sync, but cannot find "unlink device" in Options/Sync.

Kashinka
Kashinka
more options

I am trying to sync two PCs. I have successfully used FF Sync on two previous computers. I am now using 2 other computers, with FF 36.0.4 on both. I believe I have not used Sync on one of these computers before, but I think I've used it on the other one. (I'm talking about the "new" Sync.) However, it's possible that I haven't used Sync on either of these computers in the past--that is, I have an existing Sync account but it is not associated with either of the computers I'm trying to sync.

I've tried to follow the instructions, but they don't help me at all. When I click on the menu button, I do not see "Sign into Sync" as the Mozilla help page illustrates; instead, I see my email address. When I click on Options > Sync, I do not see "unlink this device" anywhere (see screenshot). This is true of both computers.

I don't know what to do.

I am trying to sync two PCs. I have successfully used FF Sync on two previous computers. I am now using 2 other computers, with FF 36.0.4 on both. I believe I have not used Sync on one of these computers before, but I think I've used it on the other one. (I'm talking about the "new" Sync.) However, it's possible that I haven't used Sync on either of these computers in the past--that is, I have an existing Sync account but it is not associated with either of the computers I'm trying to sync. I've tried to follow the instructions, but they don't help me at all. When I click on the menu button, I do not see "Sign into Sync" as the Mozilla help page illustrates; instead, I see my email address. When I click on Options > Sync, I do not see "unlink this device" anywhere (see screenshot). This is true of both computers. I don't know what to do.
Attached screenshots

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, your screenshot shows that your firefox is already linked to a new sync account - no action is needed in this regard...

the-edmeister
the-edmeister
  • Moderator
more options

"Disconnect" with 'new' Sync is the equivalent of "Unlink Device" with the previous Sync version.