This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer upgraded to windows 8.1 & now when I try to open my emails, the timer wheel just keeps on spinning. Can you help please?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

more options

My computer upgraded to windows 8.1 & now when I try to open my emails, the timer wheel just keeps on spinning like it can't load any emails. Please can you help?

My computer upgraded to windows 8.1 & now when I try to open my emails, the timer wheel just keeps on spinning like it can't load any emails. Please can you help?

All Replies (1)

more options

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please reply to let me know results.