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E-mail not going through

  • 7 replies
  • 2 have this problem
  • 23 views
  • Last reply by Zenos

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I have one contact that cannot receive my e-mails. I have verified that the address is correct, and even copied her address from an e-mail that she sent to me. Is there something that could be blocking this one e-mail address? All of my other messages are going through with no difficulty, and I can receive e-mail from this address. I am running Windows 8.1 with Thunderbird 31.7.0 Thanks, Jim

I have one contact that cannot receive my e-mails. I have verified that the address is correct, and even copied her address from an e-mail that she sent to me. Is there something that could be blocking this one e-mail address? All of my other messages are going through with no difficulty, and I can receive e-mail from this address. I am running Windows 8.1 with Thunderbird 31.7.0 Thanks, Jim

All Replies (7)

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Have the recipient check her junk folder. Do you get any error message?

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It is not going to her junk folder, and the only error message I get is when I get an e-mail from redcondor.net telling me that my e-mail did not go through. Thanks, Jim

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my e-mail did not go through

It used those exact words?

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No, it returned the following:

The attached message could not be delivered to the recipients listed below.

The original message was rejected at Mon, 29 Jun 2015 18:59:04 +0000

Delivery attempt from MAG: smtp673.redcondor.net to receiving MTA failed.


The following addresses had permanent fatal errors -----

<turnerje@sbcglobal.net>

  mail undeliverable for 48 hours


Reporting-MTA: dns; smtp673.redcondor.net

Final-Recipient: <turnerje@sbcglobal.net> Action: failed Status: 5.1.1 (permanent failure) Last-Attempt-Date: Mon, 29 Jun 2015 18:59:04 +0000


ForwardedMessage.eml

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TBH, that looks like a problem at the addressee's server. Usually all you can do is wait for it to be sorted out. Does this person have an alternative address that you can use?

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She has a company e-mail, but her employer prefers that it be used for company business only. I have a g-mail account I can probably use. I just did not understand why I could receive e-mail from her, but could not send e-mail to her.

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It may be instructive to know if your gmail account has any greater success. The "undeliverable" message usually implies a real fault or a full inbox, and so should be seen regardless of which account you use.