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Tool bar keeps glitching

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  • 1 has this problem
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  • Last reply by FredMcD

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My tool bar on Mozilla flashes at random points, when it does this it skips my typing and will back me out of the selected things on the tool bar. Example being when I try to click on the history Icon the tool bar will flash and it will take me out of the open tab. Ive refresh firefox, tried safe mode and even removed the hardware acceleration in the advanced tab. Does anyone know a number to reach support?

My tool bar on Mozilla flashes at random points, when it does this it skips my typing and will back me out of the selected things on the tool bar. Example being when I try to click on the history Icon the tool bar will flash and it will take me out of the open tab. Ive refresh firefox, tried safe mode and even removed the hardware acceleration in the advanced tab. Does anyone know a number to reach support?

Chosen solution

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

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All Replies (3)

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Thank you for choosing Mozilla Support, We currently do not have a support number but I can file a bug report I just need some more info. about what version you are using and computer info.

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Also try this first,

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox . This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Chosen Solution

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button