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Firefox crashes

vegasrob
vegasrob
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since the upgrade that changed my setting from Google to yahoo i have had problems with Firefox. when i try to open it it will give me an error code. the only way i can get it to open is to delete Firefox and completely reinstall it will then work for 2 to 3 days . I do not lose bookmarks but it will reset me to yahoo and i have to go in and reset it back to Google. this has happened about 15 time in the last month since the original upgrade. It also has started hanging on videos and some plane websites and all i can do is restart my computer an begin from square one. This is very annoying. I do not like internet explorer and do not use it except to reinstall Firefox and for some business websites that will not support Firefox

P.S. I hated it when you arbitrarily switched me to yahoo, It is like Microsoft switching me to Explorer

since the upgrade that changed my setting from Google to yahoo i have had problems with Firefox. when i try to open it it will give me an error code. the only way i can get it to open is to delete Firefox and completely reinstall it will then work for 2 to 3 days . I do not lose bookmarks but it will reset me to yahoo and i have to go in and reset it back to Google. this has happened about 15 time in the last month since the original upgrade. It also has started hanging on videos and some plane websites and all i can do is restart my computer an begin from square one. This is very annoying. I do not like internet explorer and do not use it except to reinstall Firefox and for some business websites that will not support Firefox P.S. I hated it when you arbitrarily switched me to yahoo, It is like Microsoft switching me to Explorer

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

vegasrob
vegasrob Question owner
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Here is a copy of the crash report. bp-09bef646-4e24-428b-b3e5-d64b12150811 8/9/2015 1:22 PM 2b34eb02-e827-4734-8a10-389d7b64c19d 7/31/2015 2:41 PM c962166f-2629-4994-8ced-4bf9f178e14e 7/31/2015 2:40 PM bp-e7d66d7c-8307-4f4e-9a6a-48c942150731 7/31/2015 2:34 PM bp-68da42be-8c28-4435-9e1f-420fd2150731 7/31/2015 2:34 PM bp-c839f317-1a5e-4c40-bdbe-cd75d2150731 7/31/2015 2:34 PM bp-4c3feaf4-4974-4ce4-9ddb-323cb2150731 7/31/2015 2:34 PM 73bd47f5-fae9-43e4-8ab5-6d941ccf15d3 7/31/2015 2:33 PM be8f080d-c39c-450e-ad99-a4a73f553857 7/31/2015 2:33 PM 2e1d27ca-8bf6-4b31-a6d2-3e18aac932e1 7/31/2015 2:30 PM ac211064-5291-4eac-914c-f8fa7cfec074 7/31/2015 2:30 PM 605287c6-2f66-4f58-96c2-2a39db4c5b23 7/31/2015 2:30 PM e99a72bd-7d85-454a-a8f6-846d63508dca

The big problem is that i have to reinstall Firefox because it will not start and it doesn't create a crash report the problems started about the time of the update the first part of July.

all crash reports were submitted.

P.S I am not techno

vegasrob
vegasrob Question owner
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It happened again this morning the error message is

Couldn't load XPCOM.

Had to uninstall then reinstall Firefox

the-edmeister
the-edmeister
  • Moderator
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All 5 of those crashes are related to Adobe Flash "hang". Bug # 1157078 - currently being worked on

To lessen the chance of that type of crash happening, you should check for updated graphics drivers - yours appear to be quite old, from 2008. http://www.nvidia.com/Download/index.aspx?lang=en-us

And see this - https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed#w_disable-hardware-acceleration-in-flash