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Constant Crashing

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  • 2 have this problem
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  • Last reply by Wayne Mery

JBVS
JBVS
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I am having a real issue with thunderbird today, everytime I try to open it it just crashes and closes immediately. Here is the crash report Any advice greatly received although I am not that good with sorting computer issues so if you are able to keep the solution simple that would be wonderful.

AdapterDeviceID: 0x9838 AdapterDriverVersion: 13.251.9001.0 AdapterSubsysID: 08001025 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.2.0 AvailablePageFile: 12950298624 AvailablePhysicalMemory: 1850101760 AvailableVirtualMemory: 3921502208 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 42991616 BreakpadReserveSize: 67108864 BuildID: 20150813074416 CrashTime: 1441630945 EMCheckCompatibility: true Email: jenny@pilatesmovement.co.uk FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440576606 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9838, AdapterSubsysID: 08001025, AdapterDriverVersion: 13.251.9001.0

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 150 StartupTime: 1441630936 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14962880512 TotalPhysicalMemory: 3688591360 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.2.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

I am having a real issue with thunderbird today, everytime I try to open it it just crashes and closes immediately. Here is the crash report Any advice greatly received although I am not that good with sorting computer issues so if you are able to keep the solution simple that would be wonderful. AdapterDeviceID: 0x9838 AdapterDriverVersion: 13.251.9001.0 AdapterSubsysID: 08001025 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.2.0 AvailablePageFile: 12950298624 AvailablePhysicalMemory: 1850101760 AvailableVirtualMemory: 3921502208 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 42991616 BreakpadReserveSize: 67108864 BuildID: 20150813074416 CrashTime: 1441630945 EMCheckCompatibility: true Email: jenny@pilatesmovement.co.uk FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440576606 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9838, AdapterSubsysID: 08001025, AdapterDriverVersion: 13.251.9001.0 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 150 StartupTime: 1441630936 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14962880512 TotalPhysicalMemory: 3688591360 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.2.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

All Replies (1)

Wayne Mery
Wayne Mery
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Please post your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports