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Firefox crashes

  • 5 replies
  • 2 have this problem
  • 6 views
  • Last reply by shirleyc

shirleyc
shirleyc
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Firefox crashes when attaching a doc or looking for contacts or when im using a vendor portal that requires forms to be filled out. I have followed the crashtroubleshooting . It crashes in safemode as well. I reinstalled firefox saving bookmarks and form data only. Still crashing. please help I have a crash report not sure how to attach

Firefox crashes when attaching a doc or looking for contacts or when im using a vendor portal that requires forms to be filled out. I have followed the crashtroubleshooting . It crashes in safemode as well. I reinstalled firefox saving bookmarks and form data only. Still crashing. please help I have a crash report not sure how to attach

Chosen solution

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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All Replies (5)

philipp
philipp
  • Moderator
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Chosen Solution

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

shirleyc
shirleyc Question owner
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bp-bbaeaa8c-0cb6-44a7-a1c9-34b432151021 from 10/21 bp-bed1eb2b-8df0-46e1-a890-9662a215090 from 9/9

These are the only two recorded, but it crashes almost every day. not sure why I only get a report sometimes

shirleyc
shirleyc Question owner
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sorry missed the last number bp-bed1eb2b-8df0-46e1-a890-9662a2150909 from 9/9

philipp
philipp
  • Moderator
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in general you could try updating your graphics driver because it is quite outdated: http://support.amd.com/en-us/download/desktop?os=Windows+7+-+32

that last crash report seems to have some involvement of the java plugin - does the vendor's portal make use of it?

shirleyc
shirleyc Question owner
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Yes the portal uses java, but i have others using the same portal and they don't crash. I will update the graphics driver and see if that alleviates the problem. Thank you

Modified by shirleyc