Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sudden crash of Firefox due normal usage

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by cor-el

Mcgiwer
Mcgiwer
more options

My OS: Linux (Ubuntu)

Bug description: Browser suddenly crashes while normal usage without any warning or error message

My OS: Linux (Ubuntu) Bug description: Browser suddenly crashes while normal usage without any warning or error message * debug dump: http://pastebin.com/wkbXYtcM * troubleshooting info: http://pastebin.com/4zawCGs5

All Replies (2)

alex_mayorga
alex_mayorga
  • Moderator
more options

¡Hola!

Firefox 40 is two versions behind, please Update Firefox to the latest release .

Let us know if this solves your question.

¡Gracias!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: