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Both Mozilla and Norton claim the other company is the reason for Identity Safe not working. Can you tell me what the problem is, truthfully?

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  • Last reply by blkadder

blkadder
blkadder
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I have been a Mozilla user since it was called Netscape, and I have been a user of Norton AV for probably the same amount of time. I have been reading on forums for both Mozilla and for Norton, and each company seems to blame the other for the lack of compatibility between the two programs. I really do not want to start using IE or Chrome, as these are inferior to the security and ease of use of Mozilla, and I am hoping that the two companies can iron out the problems, and get the programs working again.

...Semper Fidelis...

I have been a Mozilla user since it was called Netscape, and I have been a user of Norton AV for probably the same amount of time. I have been reading on forums for both Mozilla and for Norton, and each company seems to blame the other for the lack of compatibility between the two programs. I really do not want to start using IE or Chrome, as these are inferior to the security and ease of use of Mozilla, and I am hoping that the two companies can iron out the problems, and get the programs working again. ...Semper Fidelis...

Chosen solution

I am sorry that you are having problems with Norton, something that I have been thru with them all the way back to late 1980's - before Windows even existed, in the days of DOS.

Mozilla makes Firefox. Norton voluntarily chooses to create add-ons to work in Firefox.

Who do you think has the primary position? Who has the 'right' to change their program or determine "compatibility" and then expect the other company to follow what they do? Why doesn't Avira, ESET, AVG, COMODO, and other "Security Suite" vendors have the same problems with Firefox that Norton (and Kaspersky, too) are having with getting their Firefox add-ons to work or even installed in Firefox 43?

IMO, Norton should "own up" to their responsibility for what they create not being compatible with the program that they are adding on to - Firefox. The Mozilla Firefox developers are available to help answer any questions that the Norton developers may have, but seeing that Norton creates closed-source software Mozilla can't legally "hack" or try to fix Norton software - there's something called DMCA - https://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act - nor should Mozilla be expected to "fix the other guy's stuff".

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the-edmeister
the-edmeister
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Chosen Solution

I am sorry that you are having problems with Norton, something that I have been thru with them all the way back to late 1980's - before Windows even existed, in the days of DOS.

Mozilla makes Firefox. Norton voluntarily chooses to create add-ons to work in Firefox.

Who do you think has the primary position? Who has the 'right' to change their program or determine "compatibility" and then expect the other company to follow what they do? Why doesn't Avira, ESET, AVG, COMODO, and other "Security Suite" vendors have the same problems with Firefox that Norton (and Kaspersky, too) are having with getting their Firefox add-ons to work or even installed in Firefox 43?

IMO, Norton should "own up" to their responsibility for what they create not being compatible with the program that they are adding on to - Firefox. The Mozilla Firefox developers are available to help answer any questions that the Norton developers may have, but seeing that Norton creates closed-source software Mozilla can't legally "hack" or try to fix Norton software - there's something called DMCA - https://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act - nor should Mozilla be expected to "fix the other guy's stuff".

blkadder
blkadder Question owner
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Thanks very much for the straight answer. I just hope that a solution is found by Norton to make their product compatible. Thanks again for the quick answer.