This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why is some old attachments deleted when reopen the mail?

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by eraivno

eraivno
eraivno
more options

I have some rather old mails with attacments in my inbox. For some of them the attachment is deleted when the mail is opend today. Dont seem to happen if the mail is stored in a local folder.

I have some rather old mails with attacments in my inbox. For some of them the attachment is deleted when the mail is opend today. Dont seem to happen if the mail is stored in a local folder.

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Are we talking IMAP? does your provider cull attachments to save space after a set time?

eraivno
eraivno Question owner
more options

No it is a POP account /Ivar Matt said

Are we talking IMAP? does your provider cull attachments to save space after a set time?
eraivno
eraivno Question owner
more options

No it is a POP account /Ivar

Zenos
Zenos
more options

But the data for POP accounts are stored locally. I can't see why being in Local Folders as opposed to being in a POP-connected account's folders would matter. Very strange.

It does says IMAP under "server type" in account settings? "Pop" in the server name isn't sufficient…

eraivno
eraivno Question owner
more options

It is a POP account. Say's so in accounts setting. It seems that maybe it is time limited offers whith attachments that are affected.

I have a couple of more questions. 1.It is problem when updating to newer version of Thunderbird Portable. When the program is restarted I get a messing saying that 'The update can not be installed. Please make sure the are no other copies of Thunderbird running on your computer, and then restart Thunderbird again.' When Iclick the only button OK the old version is loaded. This happen every time I try to start Thunderbird.

2.I have just got a new computer and installed Thunderbird Portable 38.5.1 on my NAS and moved the data folder to that installation. it seems to be working but all old mail have be duplicated. I did a new installatin and checked wich folders had changed and kept the old 'Data' folder. I did the same procedure to update the Thunderbird version on another computer and that installation don't have the problem with duplication.

3. I just got a message to update to version 38.6.0 which give the same problem when i try to update.