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Shockwave crashes version 20.0.0.306 Firefox version 44.0.2

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

JoAnnW
JoAnnW
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I updated to Firefox 44.0.2, I keep crashing and a box pops up to send crash report. Also says my shockwave plugin stopped responding, I have version 20.0.0.306. The articles refer to a lower version of Firefox, not 44.0.2. The problem keeps happening on Facebook, as of this morning I went to read an article of the news and the same thing happened. Only this time even the send crash report froze. I have Windows VISTA.

I updated to Firefox 44.0.2, I keep crashing and a box pops up to send crash report. Also says my shockwave plugin stopped responding, I have version 20.0.0.306. The articles refer to a lower version of Firefox, not 44.0.2. The problem keeps happening on Facebook, as of this morning I went to read an article of the news and the same thing happened. Only this time even the send crash report froze. I have Windows VISTA.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

JoAnnW
JoAnnW Question owner
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Report ID Date Submitted bp-d02c85b2-8fa9-47de-9ea0-976c72160220 2/20/2016 11:15 AM bp-4dcc903f-c6ec-41c3-9dd3-f9aa92160220 2/20/2016 11:14 AM bp-87ab1465-e977-4c37-a84e-647632160220 2/20/2016 11:12 AM bp-03447479-5ed1-4f89-accc-5987f2160220 2/20/2016 11:11 AM bp-79e28cd2-357d-45cf-b3c4-e17802160220 2/20/2016 11:11 AM bp-9df6db2d-7931-46b9-b7d0-cfa5d2160220 2/19/2016 7:13 PM bp-d5fc0e2f-1d54-4a4b-9a17-c91c82160220 2/19/2016 6:15 PM bp-f0402824-4998-4142-b588-6f8b32160219 2/19/2016 1:03 PM

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That are hangs in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: