This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is having trouble recovering your windows and tabs.

  • 3 replies
  • 5 have this problem
  • 11 views
  • Last reply by cor-el

nealhous
nealhous
more options

When my computer starts up, a screen pops up saying "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page. Try: removing problem tab or start new browsing session." How can I prevent this from occurring?

When my computer starts up, a screen pops up saying "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page. Try: removing problem tab or start new browsing session." How can I prevent this from occurring?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

ALP7
ALP7
more options

I always log out of my browser and the accounts I was on before I close my Mozilla. I disconnect from the internet and when I go back onto the internet I always find this error message upon opening Mozilla to access my internet accounts. This seems odd. I do not get error reports or offers to report the error. Would just like to get rid of the problem or find out why it keeps doing this

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you verify in the Windows Task Manager that all Firefox instances are closed?

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button > Exit (Power button)
  • Windows: File > Exit
  • Mac: Firefox > Quit Firefox
  • Linux: File > Quit

If you use "Clear history when Firefox closes" then try to disable this feature.